Project - Incident Management Dashboard
Project Coordinator for six dashboards live sites for customers in North
America, EU, APAC.
Consultant for QA team in designing Functional, non-functional, performance
test cases.
Database developer solving backend related interruptions for worldwide
Bosch
SPOC for customer request validations, Product demo sessions to stakeholders
and various cross functional teams.
Project - Coordinator SMT Incident Management Operations
Operations team management for 20+ team members on Incident
Management process in ticket dispatching.
Promoted for templatizing ticket routing process for Service Tools delivery
teams resulting in better collaboration.