Zh Yu (Teresa) Chang
Solution-driven and result-oriented with experience in solving complex problems. Proficient in translating business needs into strategies, identifying and proactively improving process inefficiencies, stakeholder management across a variety of functions.
Perpetual Protocol
東海大學Taipei, Taiwan
Professional Background
Current status
Employed・Not open to opportunities
Profession
Project Manager・Operations Manager
Fields
Investment Management
Work experience
6-10 years (2-4 years relevant)
Management
I've had experience in managing 15+ people
Skills
Stakeholder ManagementTeam ManagementProject ManagementProcess ImprovementContract Management
Languages
English・Professional
Chinese・Native or Bilingual
Highest level of education
Bachelor
Job search preferences
Desired job type
Full time・Interested in working remotely
Desired positions
Project/Program Manager
Desired work locations
台灣台北市
Freelance
Part-time freelancer
Work Experience
Senior Operations
May 2020 - October 20211 yr6 mos
Rebuilt Taiwan Operation team, developed processes and drove continuous improvement. Led and organized consistency of cross-functional teams.
Operations Associate, Order Management Team Lead
May 2019 - March 202011 mos
In charge of order processing from orders established to shipment completed. Worked closely with marketing team for offline events planning, managed new service launch with product team and supported customer happiness team to improve customer satisfaction rate.
Operations Associate
August 2017 - April 20191 yr9 mos
Oversaw performance in both Taichung and Kaohsiung city, monitoring and improving user growth funnel to make operations smoothly and stably. Analyzed business operations to ensure cities are operating at the highest possible scale.
City Coordinator
July 2016 - July 20171 yr1 mo
Worked with leadership to set strategic priorities in Taichung city, ensuring business growth by coordinating online campaigns, offline events as well as external cooperation.
