Avatar of Safira Ayu Widhanti.
Safira Ayu Widhanti
Customer Service Representative
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Safira Ayu Widhanti

Customer Service Representative
Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the vacancy at your company.
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PT. Infomedia Nusantara by Telkom Indonesia
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Universitas Brawijaya Malang
Malang, Malang City, East Java, Indonesia

Professional Background

  • Current status
  • Profession
    Customer Service Representative
    Customer Service / Support
  • Fields
    Electronics / Telecommunications
  • Work experience
    1-2 years (1-2 years relevant)
  • Management
    None
  • Skills
    Upselling products and services
    Microsoft Office
  • Languages
    English
    Intermediate
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

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Customer Service Representative

Jul 2020 - Present
Responded complaints following standard operating procedures. Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. Followed up with customers regarding product functionality and overall satisfaction. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Navigated multiple computer systems and applications and utilized search tools to find information.

Education

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Engineer’s Degree
Teknologi Industri Pertanian
2015 - 2019