1. To elicit business requirements from business owners and users to ensure business requirements definition is completed by identifying key business drivers, critical success factors, functional and non-functional requirements, and constraints.
2. To understand and analyze business requirements so as to provide detail plans, gap analysis and/or possible alternative strategies to accomplish goals.
3. To document business requirements from business owners and users to ensure business requirements are properly captured, managed and protected thus ensuring continuity of domain knowledge within the organization.
4. To verify and validate business requirements with business owners and users, to ensure continual relevance and accuracy of business requirements by developing business test cases, constant communication and feedback.
5. To manage all customer driven communications (Account Management) to provide single point of contact for the customers.
Major Accomplishment:
Product Integration - I helped the product user to initiate, plan and design the framework of integrating a new game. Framework means that since product integration was usually a standard process (from API spec evaluation, bet statement design, website landing page design and also the flow of placing the bet), I summarized the whole process and present it as a standard software requirement specification and questionnaire for my user. So by having this framework, we actually reduced the integration time from 3-6 months to 1-2 months
Business Process Management System: Designed and delivered a business process management system with IAM access control