Working with L2 support team with 24/7 support. Working has a shift lead managing team member and assigning tickets and following the Downtime map. Following task managing day today task as per requirement - Patching, Upgrade, LVM configuration, SFTP, Samba, CIFS mounting, FTP configuration, SMTP mail server configuration, DNS migration, Network migration and cloud related IP allowing and CR creation.

NTT Data Global Delivery is parent company of NTT Business solutions. I have worked on same project for 11 months.

Receiving customer request and handling following application system in during Downtime ABAP system, JAVA system, Web dispatcher, SAP cloud connector, Open text system, Manual instance system, Data service, SAP data service, HEC-Other system, Converged charges. Handling following DB system in during the Downtime HANA DB 1.022.15 to 23 versions and Sybase DB SYB 16. Patching Linux servers on following versions SuSE 11 Sp3 & Sp4, SuSE 12 Sp1, Sp3 & Sp4. Patching CFM sever on following versions SuSE 11 Sp3 & Sp4, SuSE 12 Sp1, Sp3 & Sp4. Patching Windows server on following latest version windows 2008, windows 2012, windows 2016. Patching CFM & CPFS server HP, Lenovo & IBM during DT. During per-downtime VM & CFM we will check the Hardware health and console performance. During DT will take block device backup in Hypervisor (VM), EXC(vSphere console), AWS console & CGS server. During downtime IP switching from Xen to VMware migration during DT. Troubleshooting and involving to CIFS interface mount points and SFTP, SAMBA related issues. Adding customer route’s and virtualip list, crontab’s and creating new QTREE as pre customer request. During the DT, we will perform the SFTP, SAMAB configurations. As per customer request, we will perform VM deployment During Downtime for IAAS windows we will upgrade VMDP staging. In-Place upgrade SUSE 11 SP4 to SuSE 12 SP3, SP4.. Kernel patching MSP as per request ticket via CMD to spc.ondemand.com ticket tool. During scheduling we will provide the info to request to customer for current update.

Worked in L2 support for customer. Patching the Linux, windows and Blade servers (AWS, AZURE). Worked in SuSE Linux SLES11 SP3, SP4 and SLES12 SP1 Receiving and scheduling the customer patching requests via Tangoe matrix ticketing tool. During the Scheduling we will provide the info to request to customer update accordingly. Patching to latest version kernel version. Patching to SP1 to SP3 distribution upgrade. SFTP configuration and SAMBA configuration. New VM deployment and DBUS patching. Supporting SM L1 for patching related issues. Troubleshooting the server related issues as per requesting from customers. Troubleshooting and involving the CIFS interface, mount related issues and UDAV rules issue.

Windows Administration; Worked in L1 support for customer and internal employees. Patching and updating servers to current version. Worked in 2008, 2012 R2, 2016 windows servers. Start and Stop services and creating partitions as requested from customer. VMDP update and .net bat file installing. Complete OS installation in different type for laptops and desktop. Scheduling customer tickets and moving to the related teams.