Receiving customer request and handling following application system in during Downtime ABAP system, JAVA system, Web
dispatcher, SAP cloud connector, Open text system, Manual instance system, Data service, SAP data
service, HEC-Other system, Converged charges.
Handling following DB system in during the Downtime HANA DB 1.022.15 to 23 versions and Sybase
DB SYB 16.
Patching Linux servers on following versions SuSE 11 Sp3 & Sp4, SuSE 12 Sp1, Sp3 & Sp4.
Patching CFM sever on following versions SuSE 11 Sp3 & Sp4, SuSE 12 Sp1, Sp3 & Sp4.
Patching Windows server on following latest version windows 2008, windows 2012, windows 2016.
Patching CFM & CPFS server HP, Lenovo & IBM during DT.
During per-downtime VM & CFM we will check the Hardware health and console performance.
During DT will take block device backup in Hypervisor (VM), EXC(vSphere console), AWS console &
During downtime IP switching from Xen to VMware migration during DT.
Troubleshooting and involving to CIFS interface mount points and SFTP, SAMBA related issues.
Adding customer route’s and virtualip list, crontab’s and creating new QTREE as pre customer request.
During the DT, we will perform the SFTP, SAMAB configurations.
As per customer request, we will perform VM deployment
During Downtime for IAAS windows we will upgrade VMDP staging.
In-Place upgrade SUSE 11 SP4 to SuSE 12 SP3, SP4..
Kernel patching MSP as per request ticket via CMD to spc.ondemand.com ticket tool.
During scheduling we will provide the info to request to customer for current update.