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Experienced in customer success bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. 	 

IBS Hyderabad

C.B.S.E Board

Customer success

seemant khanna

CEAT

Management trainee

1.Assisted established management staff with operational oversight, business development and process improvement strategies.
2. Devised processes to boost long-term business success and increase profit levels.
3. Working with Distributors and dealers to make sure goals are being achieved.
4.Developed documentation and logs of implemented solutions and generated and submitted reports.
5. Handling team of 15 people to make sure they are working on the given target.
6.Making sure Dealers and distributors are giving optimum business to the company

1. Attended training courses to build understanding of 
    processes, techniques and industry.
2. Recommended changes, improvements or 
    enhancements in products to product development 
    team based on customer feedback.
3. Gained customer acceptance by demonstrating 
    cost reductions and operations improvements.
4. Cross selling and upselling of Amul products .
5. Working with Distributors of the company to make 
    sure they are giving optimum business .
6. Market research for various products of the 
    company.

Amul

Trainee

1. Trained cafe employees to consistently exceed 
   customers' expectations and provide superior 
   service.
2. Working with Big giants of the company to make 
    sure they are always working with cafe coffee day.
    Increasing the customer retention rate.
3. Cross selling and upselling of Cafe coffee day 
    products.
4. B2B tie up .

seemant khanna’s posts