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seemant khanna
Customer success
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seemant khanna

Customer success
Experienced in customer success bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
CEAT
IBS Hyderabad
Dehradun, Uttarakhand, India

Professional Background

  • 現在の状況
  • Profession
  • Fields
    広告
  • 職務経験
    2〜4年
  • Management
    I've had experience in managing 10-15 people
  • Skills
    Word
    Excel
    Customer Service
    Google Drive
    Sales & Marketing
    Salesforce
    Team Leadership
  • Languages
    English
    ビジネスレベル
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    フルタイム
    リモートワークに興味あり
  • Desired positions
    Management trainee
  • 希望の勤務地
  • Freelance
    非フリーランス

Work Experience

Management trainee

12月 2020 - 8月 2021
9 mos
1.Assisted established management staff with operational oversight, business development and process improvement strategies. 2. Devised processes to boost long-term business success and increase profit levels. 3. Working with Distributors and dealers to make sure goals are being achieved. 4.Developed documentation and logs of implemented solutions and generated and submitted reports. 5. Handling team of 15 people to make sure they are working on the given target. 6.Making sure Dealers and distributors are giving optimum business to the company

Trainee

2月 2019 - 5月 2019
4 mos
1. Attended training courses to build understanding of processes, techniques and industry. 2. Recommended changes, improvements or enhancements in products to product development team based on customer feedback. 3. Gained customer acceptance by demonstrating cost reductions and operations improvements. 4. Cross selling and upselling of Amul products . 5. Working with Distributors of the company to make sure they are giving optimum business . 6. Market research for various products of the company.

cafe manager

9月 2017 - 5月 2018
9 mos
1. Trained cafe employees to consistently exceed customers' expectations and provide superior service. 2. Working with Big giants of the company to make sure they are always working with cafe coffee day. Increasing the customer retention rate. 3. Cross selling and upselling of Cafe coffee day products. 4. B2B tie up .

Education

MBA
2018 - 2020
Master of Business Administration (MBA)
Bsc. In Hospitality and Hotel Administration
2013 - 2016
Class XII
2012 - 2013