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Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of QA operations, policies and procedures , customer service and complaint handling. Motivated to learn, grow and excel in banking industry.

IQRA University

Government College Of Commerce & Economic Karachi, 

Hina Secondary English Medium School 

Work History @ HBL

Shahzaib Yar Khan

Work History


HBL
Assistant Manager Quality Assurance    

Educated employees on specific QA standards and confirmed maintenance of standards.
Promoted adherence to quality standards by educating Employees on quality control.
Effectively managed complaints related to Call center staff came from SBP, Banking Mohtasib and Complaint Resolution Unit.

Validation of payments made through ADC channels by customers and activities perform through phone banking, reports extraction maintain MIS for reporting to higher management and also look after customer complaint and Roshan digital account complaint portal.


Managed SMS complaint portal team and handled tasks like report extraction, coordinate with customer, logged customer's complaints and take follow up till resolution.


Assistant Manager SMS Complaint    

Took Inbound and Outbound priority customer's calls, also look Internet Banking and Mobile Application Queue, operated Branch Operating System MYSIS.


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