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Shang Yi Cheng
Customer Engineer in Intel
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Shang Yi Cheng

Customer Engineer in Intel
Customer Engineer/ Solution Architect/ Application Consultant/ Application Developer I am an engineering background person with high enthusiasm for tech, client facing and problem solving role. I like to take challenges, explore new knowledge, communicate with others, also always think about the problem and the solution from both business side and engineering side.
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Intel
Logo of the organization.
國立交通大學 National Chiao Tung University
Taipei, 台灣

Professional Background

  • Current status
    Employed
  • Profession
    Technical Customer Service Engineer
    Consultant
    FAE Engineer
  • Fields
    Semiconductor
    SaaS / Cloud Services
    Software
  • Work experience
    2-4 years (2-4 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Google Cloud Platform (GCP)
    Bluetooth
    Customer Service
    Problem Solving
    Consulting Services
    Cross Functional Communications
    International Teamwork
    Cloud Technologies
    Solution Oriented
    Excel
    PowerPoint
    Word
    Android Application
    Digital Transformation
  • Languages
    Chinese
    Native or Bilingual
    English
    Professional
    German
    Intermediate
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Sales Account Manager/ Project Manager/ Pre-sales/ Solution Architect
  • Desired work locations
    Taipei City, Taiwan
  • Freelance
    Non-freelancer

Work Experience

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Customer Facing Engineer

Intel
Full-time
Dec 2021 - Present
Taipei City, Taiwan
• Provide international customers Bluetooth related technical supports. • Handle issues, categorize and filter issues through analyzing logs and cooperating with international teams, including backend engineering team, validation team and lab engineers for further investigation. • Organize and participate in customer training. Also, prepared the customer training materials of debug case study. • Host regular cross-team meeting to discuss co-working issues, including the status, progress, next action and the resource needed.
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Solution Architect

Jul 2021 - Nov 2021
5 mos
Taipei City, Taiwan
• CloudMile: Startup, Google Cloud Platform Premier Partner • Interview clients, analyze their technical requirements, design the cloud-based solution/architecture, and make the PoC. • Solve client technical issues and optimize their architecture. • Focus on retail, e-commerce, digital native industries. • Certificate: Google Cloud Platform - Professional Cloud Architect
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Application Consultant

IBM Taiwan
Full-time
Sep 2019 - Jul 2021
1 yr 11 mos
Taipei City, Taiwan
[Transportation Industrial Digital Transformation Delivery Project] • As an application developer • Implement integration modules in JAVA of the new cloud-based system for one of the main transportation companies in Taiwan. Also, implement unit-test and integration test. • Experience whole software development life cycle (SDLC) from SA to deployment, and going live. ---------------------------------------------------- [Core Banking Digital Transformation Consulting Projects] • As an application consultant • Propose the customized methodology based on IBM digital core systems methodology. Participate in core banking modernization project of the leading commercial bank in Taiwan. • Prepare presentation materials for the meeting with Steering committee and chief officers of clients. • Support engagement activities with other rank-top-10 banks in Taiwan banking industry. ---------------------------------------------------- • Certificate: AWS Certified Solutions Architect – Associate, Microsoft Certified: Azure Fundamentals
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Application Developer

IBM Taiwan
Internship
Jul 2017 - Aug 2017
2 mos
Taipei City, Taiwan
• Developed a POC with Agile methodology. • Developed language: Javascript • Developed tools: Node-RED, IBM Watson Conversation • Proposed scenario and chat flow of chatbot. • Implemented programming modules of chatbot.
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Software Engineer/Android Developer

Jan 2016 - Jun 2016
6 mos
Hsinchu, Hsinchu City, Taiwan
• Responsible of developing an Android App for the smart watch with Agile methodology. • Developed language: JAVA • Developing tools: Android Studio, Source Tree, Github, Jira • Cooperate with backend software and firmware engineers, and in charge of coordinating codes from other engineers as well as coming up with proper design with UI designer. • Participate daily stand up meeting and progress review. Provide progress report in sprint planning and review meetings every two weeks to ensure the team is keeping up the schedule.
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IT Engineer

Jul 2015 - Aug 2015
2 mos
Taipei City, Taiwan
• Implement Business Process Management System. • Developing language: C# • Cooperate with 4 other team members • Participate division meeting once a week and provide internship progress report once every two weeks.
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IE Engineer

Jul 2014 - Aug 2014
2 mos
Shenzhen, Guangdong Province, China
• Analyze SMT setup process and elements as well as its bottleneck with a research team. Served as one of the 12 decision making team members. Implement SMED framework and successfully reduced SMT setup time by 75%. • Analyze product quality management using 6 sigma with a research team. The research result in improving yield rate from 73% to 94%. • Daily review meeting to sync project progress with every members.

Education

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Master of Science (MS)
Information Management
2016 - 2019
4/4.3 GPA
Description
• One-year exchange student in University of Mannheim in Germany with Baden-Württemberg-STIPENDIUMs Scholarship. • Master thesis: Interpreting Deep Learning Models for Sequential Data Analytics Based on Improved LIME Algorithms
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Bachelor of Science (BS)
Industrial Engineering and Engineering Management
2013 - 2015
3.5/4.3 GPA
Activities and societies
Volleyball Team
Description
• Transformed to NTHU IEEM from NTUE CS at February, 2013 • Paper Published in ICIAE conference in Japan: Gesture sensing HCI Techniques Based on Time-Series Signal Processing and Machine Learning Algorithms

Licenses & Certifications

Google
Credential ID: rebxLX
Expires Aug 2023
Microsoft
Issued Jun 2021
No Expiration Date
AWS
Credential ID: YNJ6HWY1G2REQZC4
Expires Mar 2023

Dale Carnegie Training 戴爾卡內基訓練

Dale Carnegie Training
Issued Aug 2012
No Expiration Date