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Shang Yi Cheng
Customer Engineer in Intel
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Shang Yi Cheng

Customer Engineer in Intel
Customer Engineer/ Solution Architect/ Application Consultant/ Application Developer I am an engineering background person with high enthusiasm for tech, client facing and problem solving role. I like to take challenges, explore new knowledge, communicate with others, also always think about the problem and the solution from both business side and engineering side.
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Intel
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國立交通大學 National Chiao Tung University
Taipei, 台灣

职场能力评价

专业背景

  • 目前状态
    就职中
  • 专业
    技术客服工程师
    顾问
    FAE 工程師
  • 产业
    半导体
    软件即服务 / 云服务
    软件
  • 工作年资
    2 到 4 年 (2 到 4 年相关工作经验)
  • 管理经历
    我有管理 1~5 人的经验
  • 技能
    Google Cloud Platform (GCP)
    Bluetooth
    Customer Service
    Problem Solving
    Consulting Services
    Cross Functional Communications
    International Teamwork
    Cloud Technologies
    Solution Oriented
    Excel
    PowerPoint
    Word
    Android Application
    Digital Transformation
  • 语言能力
    Chinese
    母语或双语
    English
    专业
    German
    中阶
  • 最高学历
    硕士

求职偏好

  • 预期工作模式
    全职
    对远端工作有兴趣
  • 希望获得的职位
    Sales Account Manager/ Project Manager/ Pre-sales/ Solution Architect
  • 期望的工作地点
    Taipei, 台灣
  • 接案服务
    不提供接案服务

工作经验

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Customer Facing Engineer

Intel
全职
2021年12月 - 现在
Taipei City, Taiwan
• Provide international customers Bluetooth related technical supports. • Handle issues, categorize and filter issues through analyzing logs and cooperating with international teams, including backend engineering team, validation team and lab engineers for further investigation. • Organize and participate in customer training. Also, prepared the customer training materials of debug case study. • Host regular cross-team meeting to discuss co-working issues, including the status, progress, next action and the resource needed.
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Solution Architect

2021年7月 - 2021年11月
5 个月
Taipei City, Taiwan
• CloudMile: Startup, Google Cloud Platform Premier Partner • Interview clients, analyze their technical requirements, design the cloud-based solution/architecture, and make the PoC. • Solve client technical issues and optimize their architecture. • Focus on retail, e-commerce, digital native industries. • Certificate: Google Cloud Platform - Professional Cloud Architect
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Application Consultant

IBM Taiwan
全职
2019年9月 - 2021年7月
1 年 11 个月
Taipei City, Taiwan
[Transportation Industrial Digital Transformation Delivery Project] • As an application developer • Implement integration modules in JAVA of the new cloud-based system for one of the main transportation companies in Taiwan. Also, implement unit-test and integration test. • Experience whole software development life cycle (SDLC) from SA to deployment, and going live. ---------------------------------------------------- [Core Banking Digital Transformation Consulting Projects] • As an application consultant • Propose the customized methodology based on IBM digital core systems methodology. Participate in core banking modernization project of the leading commercial bank in Taiwan. • Prepare presentation materials for the meeting with Steering committee and chief officers of clients. • Support engagement activities with other rank-top-10 banks in Taiwan banking industry. ---------------------------------------------------- • Certificate: AWS Certified Solutions Architect – Associate, Microsoft Certified: Azure Fundamentals
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Application Developer

IBM Taiwan
实习生
2017年7月 - 2017年8月
2 个月
Taipei City, Taiwan
• Developed a POC with Agile methodology. • Developed language: Javascript • Developed tools: Node-RED, IBM Watson Conversation • Proposed scenario and chat flow of chatbot. • Implemented programming modules of chatbot.
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Software Engineer/Android Developer

2016年1月 - 2016年6月
6 个月
Hsinchu, Hsinchu City, Taiwan
• Responsible of developing an Android App for the smart watch with Agile methodology. • Developed language: JAVA • Developing tools: Android Studio, Source Tree, Github, Jira • Cooperate with backend software and firmware engineers, and in charge of coordinating codes from other engineers as well as coming up with proper design with UI designer. • Participate daily stand up meeting and progress review. Provide progress report in sprint planning and review meetings every two weeks to ensure the team is keeping up the schedule.
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IT Engineer

2015年7月 - 2015年8月
2 个月
Taipei City, Taiwan
• Implement Business Process Management System. • Developing language: C# • Cooperate with 4 other team members • Participate division meeting once a week and provide internship progress report once every two weeks.
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IE Engineer

2014年7月 - 2014年8月
2 个月
Shenzhen, Guangdong Province, China
• Analyze SMT setup process and elements as well as its bottleneck with a research team. Served as one of the 12 decision making team members. Implement SMED framework and successfully reduced SMT setup time by 75%. • Analyze product quality management using 6 sigma with a research team. The research result in improving yield rate from 73% to 94%. • Daily review meeting to sync project progress with every members.

学历

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Master of Science (MS)
Information Management
2016 - 2019
4/4.3 GPA
简介
• One-year exchange student in University of Mannheim in Germany with Baden-Württemberg-STIPENDIUMs Scholarship. • Master thesis: Interpreting Deep Learning Models for Sequential Data Analytics Based on Improved LIME Algorithms
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Bachelor of Science (BS)
Industrial Engineering and Engineering Management
2013 - 2015
3.5/4.3 GPA
活动和社团
Volleyball Team
简介
• Transformed to NTHU IEEM from NTUE CS at February, 2013 • Paper Published in ICIAE conference in Japan: Gesture sensing HCI Techniques Based on Time-Series Signal Processing and Machine Learning Algorithms

资格认证

Google
证照编号: rebxLX
2023年8月 到期
Microsoft
发照日期 2021年6月
永久有效
AWS
证照编号: YNJ6HWY1G2REQZC4
2023年3月 到期

Dale Carnegie Training 戴爾卡內基訓練

Dale Carnegie Training
发照日期 2012年8月
永久有效