Shang Yi Cheng
Customer Engineer in Intel
Customer Engineer/ Solution Architect/ Application Consultant/ Application Developer
I am an engineering background person with high enthusiasm for tech, client facing and problem solving role. I like to take challenges, explore new knowledge, communicate with others, also always think about the problem and the solution from both business side and engineering side.
Intel 
國立交通大學 National Chiao Tung UniversityTaipei City, Taiwan
专业背景
目前状态
就职中
专业
Technical Customer Service Engineer・顾问・FAE Engineer
产业
半导体・软件即服务 / 云服务・软件
工作年资
2 到 4 年 (2 到 4 年相关工作经验)
管理经历
我有管理 1～5 人的经验
技能
Google Cloud Platform (GCP)BluetoothCustomer ServiceProblem SolvingConsulting ServicesCross Functional CommunicationsInternational TeamworkCloud TechnologiesSolution OrientedExcelPowerPointWordAndroid ApplicationDigital Transformation
语言
Chinese・母语或双语
English・专业
German・中阶
最高学历
硕士
求职偏好
预期工作模式
全职・对远端工作有兴趣
希望获得的职位
Sales Account Manager/ Project Manager/ Pre-sales/ Solution Architect
期望的工作地点
Taipei, 台灣
接案服务
不提供接案服务
经历
Customer Facing Engineer
Intel ・全职
December 2021 - 现在1 年7 个月
Taipei City, Taiwan
• Provide international customers Bluetooth related technical supports. • Handle issues, categorize and filter issues through analyzing logs and cooperating with international teams, including backend engineering team, validation team and lab engineers for further investigation. • Organize and participate in customer training. Also, prepared the customer training materials of debug case study. • Host regular cross-team meeting to discuss co-working issues, including the status, progress, next action and the resource needed.
Solution Architect
July 2021 - November 20215 个月
Taipei City, Taiwan
• CloudMile: Startup, Google Cloud Platform Premier Partner • Interview clients, analyze their technical requirements, design the cloud-based solution/architecture, and make the PoC. • Solve client technical issues and optimize their architecture. • Focus on retail, e-commerce, digital native industries. • Certificate: Google Cloud Platform - Professional Cloud Architect
Application Consultant
IBM Taiwan・全职
September 2019 - July 20211 年11 个月
Taipei City, Taiwan
[Transportation Industrial Digital Transformation Delivery Project] • As an application developer • Implement integration modules in JAVA of the new cloud-based system for one of the main transportation companies in Taiwan. Also, implement unit-test and integration test. • Experience whole software development life cycle (SDLC) from SA to deployment, and going live. ---------------------------------------------------- [Core Banking Digital Transformation Consulting Projects] • As an application consultant • Propose the customized methodology based on IBM digital core systems methodology. Participate in core banking modernization project of the leading commercial bank in Taiwan. • Prepare presentation materials for the meeting with Steering committee and chief officers of clients. • Support engagement activities with other rank-top-10 banks in Taiwan banking industry. ---------------------------------------------------- • Certificate: AWS Certified Solutions Architect – Associate, Microsoft Certified: Azure FundamentalsApplication Developer
July 2017 - August 20172 个月
Taipei City, Taiwan
• Developed a POC with Agile methodology. • Developed language: Javascript • Developed tools: Node-RED, IBM Watson Conversation • Proposed scenario and chat flow of chatbot. • Implemented programming modules of chatbot.
Software Engineer/Android Developer
January 2016 - June 20166 个月
Hsinchu, Hsinchu City, Taiwan
• Responsible of developing an Android App for the smart watch with Agile methodology. • Developed language: JAVA • Developing tools: Android Studio, Source Tree, Github, Jira • Cooperate with backend software and firmware engineers, and in charge of coordinating codes from other engineers as well as coming up with proper design with UI designer. • Participate daily stand up meeting and progress review. Provide progress report in sprint planning and review meetings every two weeks to ensure the team is keeping up the schedule.
IT Engineer
July 2015 - August 20152 个月
Taipei City, Taiwan
• Implement Business Process Management System. • Developing language: C# • Cooperate with 4 other team members • Participate division meeting once a week and provide internship progress report once every two weeks.
IE Engineer
July 2014 - August 20142 个月
Shenzhen, Guangdong Province, China
• Analyze SMT setup process and elements as well as its bottleneck with a research team. Served as one of the 12 decision making team members. Implement SMED framework and successfully reduced SMT setup time by 75%. • Analyze product quality management using 6 sigma with a research team. The research result in improving yield rate from 73% to 94%. • Daily review meeting to sync project progress with every members.
学历
國立交通大學 National Chiao Tung University
科学硕士（MS）・Information Management
2016 - 2019・ 4/4.3 GPA
简介
• One-year exchange student in University of Mannheim in Germany with Baden-Württemberg-STIPENDIUMs Scholarship. • Master thesis: Interpreting Deep Learning Models for Sequential Data Analytics Based on Improved LIME Algorithms
國立清華大學 National Tsing Hua University
理学士（BS）・Industrial Engineering and Engineering Management
2013 - 2015・ 3.5/4.3 GPA
活动和社团
Volleyball Team简介
• Transformed to NTHU IEEM from NTUE CS at February, 2013 • Paper Published in ICIAE conference in Japan: Gesture sensing HCI Techniques Based on Time-Series Signal Processing and Machine Learning Algorithms
资格认证
Dale Carnegie Training 戴爾卡內基訓練
Dale Carnegie Training
发照日期 August 2012 · 永久有效
