Shang Yi Cheng
Customer Engineer in Intel
Customer Engineer/ Solution Architect/ Application Consultant/ Application Developer I am an engineering background person with high enthusiasm for tech, client facing and problem solving role. I like to take challenges, explore new knowledge, communicate with others, also always think about the problem and the solution from both business side and engineering side.
Technical Customer Service Engineer・顾问・FAE Engineer
半导体・软件即服务 / 云服务・软件
2 到 4 年 (2 到 4 年相关工作经验)
我有管理 1～5 人的经验
Google Cloud Platform (GCP)BluetoothCustomer ServiceProblem SolvingConsulting ServicesCross Functional CommunicationsInternational TeamworkCloud TechnologiesSolution OrientedExcelPowerPointWordAndroid ApplicationDigital Transformation
Sales Account Manager/ Project Manager/ Pre-sales/ Solution Architect
Customer Facing Engineer
December 2021 - 现在1 年7 个月
Taipei City, Taiwan• Provide international customers Bluetooth related technical supports. • Handle issues, categorize and filter issues through analyzing logs and cooperating with international teams, including backend engineering team, validation team and lab engineers for further investigation. • Organize and participate in customer training. Also, prepared the customer training materials of debug case study. • Host regular cross-team meeting to discuss co-working issues, including the status, progress, next action and the resource needed.
July 2021 - November 20215 个月
Taipei City, Taiwan• CloudMile: Startup, Google Cloud Platform Premier Partner • Interview clients, analyze their technical requirements, design the cloud-based solution/architecture, and make the PoC. • Solve client technical issues and optimize their architecture. • Focus on retail, e-commerce, digital native industries. • Certificate: Google Cloud Platform - Professional Cloud Architect
September 2019 - July 20211 年11 个月
Taipei City, Taiwan[Transportation Industrial Digital Transformation Delivery Project] • As an application developer • Implement integration modules in JAVA of the new cloud-based system for one of the main transportation companies in Taiwan. Also, implement unit-test and integration test. • Experience whole software development life cycle (SDLC) from SA to deployment, and going live. ---------------------------------------------------- [Core Banking Digital Transformation Consulting Projects] • As an application consultant • Propose the customized methodology based on IBM digital core systems methodology. Participate in core banking modernization project of the leading commercial bank in Taiwan. • Prepare presentation materials for the meeting with Steering committee and chief officers of clients. • Support engagement activities with other rank-top-10 banks in Taiwan banking industry. ---------------------------------------------------- • Certificate: AWS Certified Solutions Architect – Associate, Microsoft Certified: Azure Fundamentals
July 2017 - August 20172 个月
Software Engineer/Android Developer
January 2016 - June 20166 个月
Hsinchu, Hsinchu City, Taiwan• Responsible of developing an Android App for the smart watch with Agile methodology. • Developed language: JAVA • Developing tools: Android Studio, Source Tree, Github, Jira • Cooperate with backend software and firmware engineers, and in charge of coordinating codes from other engineers as well as coming up with proper design with UI designer. • Participate daily stand up meeting and progress review. Provide progress report in sprint planning and review meetings every two weeks to ensure the team is keeping up the schedule.
July 2015 - August 20152 个月
Taipei City, Taiwan• Implement Business Process Management System. • Developing language: C# • Cooperate with 4 other team members • Participate division meeting once a week and provide internship progress report once every two weeks.
July 2014 - August 20142 个月
Shenzhen, Guangdong Province, China• Analyze SMT setup process and elements as well as its bottleneck with a research team. Served as one of the 12 decision making team members. Implement SMED framework and successfully reduced SMT setup time by 75%. • Analyze product quality management using 6 sigma with a research team. The research result in improving yield rate from 73% to 94%. • Daily review meeting to sync project progress with every members.
國立交通大學 National Chiao Tung University
2016 - 2019・ 4/4.3 GPA
简介• One-year exchange student in University of Mannheim in Germany with Baden-Württemberg-STIPENDIUMs Scholarship. • Master thesis: Interpreting Deep Learning Models for Sequential Data Analytics Based on Improved LIME Algorithms
國立清華大學 National Tsing Hua University
理学士（BS）・Industrial Engineering and Engineering Management
2013 - 2015・ 3.5/4.3 GPA
简介• Transformed to NTHU IEEM from NTUE CS at February, 2013 • Paper Published in ICIAE conference in Japan: Gesture sensing HCI Techniques Based on Time-Series Signal Processing and Machine Learning Algorithms
Google Cloud Certified - Professional Cloud Architect
August 2023 到期
Microsoft Certified: Azure Fundamentals
发照日期 June 2021 · 永久有效
AWS Certified Solutions Architect - Associate
March 2023 到期
Dale Carnegie Training 戴爾卡內基訓練
Dale Carnegie Training
发照日期 August 2012 · 永久有效