Marketing teams manage content for over 70k+ web pages across 7 languages delivering $2.1B in pipeline and increasing website visitors by 36% and leads by 40% YOY in 2018. Strategically manages marketing technology (MarTech) stack including 100+ systems and tools, reducing annual costs by 2.8 million in 2018 Product manages two internally built Content Management Systems (CMS) powering 10 websites used by 500+ marketing & support employees with 18M+ annual worldwide visitors Creation of product vision for new Agile Marketing Work Management System used by 250+ employees improving YOY output by 24% in 2017 Directs UX/UI designers and developers implementing A/B tests and website redesign projects, improving customer survey scores by 22% and conversation rate by 5%.

Implemented Scrum Development Framework for desktop applications team. Developed standardized processes for project status tracking, capacity planning, and deployment support. Removed business requirements with low return investment avoiding $250K in development.

Reduced and maintained monthly call abandon rate to less than 3-5% assisting sales in achieving goal of selling $1.5B of home loans per month Directed capacity planning resulting in 15% increase in schedule adherence and 10% increase in agent average sales Implemented multiple skills sales groups and changed call routing strategy resulting in an annual $2M net sales increase