Fanatics is a leading global digital sports platform, complete with offerings that excite fans and maximize the reach and presence for partners across the entire sports ecosystem. Come help us build a company the world has never seen before! We are first and foremost a technology company. We build innovative fan experiences through highly analytical, forward-thinking, and open-minded collaboration. We are passionate about evaluating and finding the right tech for the jobs at hand, and we get excited about building solutions for modern challenges.
Experience troubleshooting/managing handheld scanners, label printers, and other ruggedized equipment.
Proficient with Mac OS, Windows OS, and MS Office product suites.
Strong troubleshooting skills
Ability to stay calm in stressful situations, especially when working with demanding customers and/or upper management.
Ability to prioritize multiple tasks and projects; to work with minimal direction; to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs. (Within safety guidelines or within a team setting.) and knowledgeable in troubleshooting Network Printers, Stand-alone
Tier I/II Support, such as network connectivity problems, TCP/IP protocols, DNS, and data reporting
Communicate/Present/Brief Upper management on technical vulnerabilities, status reports, and understanding of Active Directory administrative tasks, such as profile, accounts, and etc.
Lead with exceptional customer service
Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last-minute requests
Responsible for all aspects of end-user PC provisioning including setup of hardware, software, and peripherals
Diagnoses and resolves end-user network, VPN, WI-FI, and local-area network access problems (I.E. VPN, WIFI, LAN, WAN)
Assists in crafting & maintaining documentation for self-service end-user support knowledge base