//assets.cakeresume.com/assets/contentarea/contentarea-2d64eca8dae2a1ffb31e0fb1df887bbad072c7c19734d7d30fa14884bbcc299a.css

Creative strategic communications professional with over ten years of experience in fast-paced work environments. Master’s degree in Communications Studies with emphasis in public relations, organizational change management, and crisis communication. Detail oriented with expert level grammar, proofreading, and editing skills. Excellent problem solving and leadership skills.

Specialized in organizational change management, crisis communications, and public relations theory. Conducted in-depth research of current communications strategies and their applications in the modern workplace.

University of Kansas

Focused on the effectiveness of various writing styles for advocacy, public speaking, and audience engagement.

Database Administrator II @ Black & Veatch

Spencer Cramer

Black & Veatch

Database Administrator II

•	Served as lead database contact for 1,000+ annual construction and site acquisition projects in AT&T’s New York/New Jersey market.
•	Created document templates, automated file naming tools, and deliverable checklists to ensure data integrity and compliance with all legal and organizational standards.
•	Contributed to region-best 99% audit success rate, helping Black & Veatch to be named “Best in Class” nine times over the past decade.
•	Collaborated with IT department to implement and troubleshoot new market analysis software. Authored “Best Practices” document to help other users successfully navigate the new program.
•	Created and analyzed Microsoft Excel reports on construction project cycle times, profit/loss, and document compliance to share with upper management.
•	Served as primary database contact for all client requests. Proofread/edit external database communications for accuracy, style (AP), and Black & Veatch branding. 
•	Authored executive summaries on project statuses for client project managers and Black & Veatch management. Designed Microsoft Powerpoint charts and graphs to illustrate project progress.
•	Promoted teamwork between departments by developing training manuals for new initiatives using Black & Veatch style guides.


•	Supervised corporate financial reporting for $30m annual room and catering revenue.
•	Authored comprehensive user guides and host collaborative training sessions during transition to new property management software.
•	Proofread/edit group booking contracts for accuracy and brand integrity.
•	Developed macro-driven spreadsheets to efficiently track year-over-year new business bookings. 
•	Served as Regional New Business Champion and train associates on proper reporting methods.
•	Created periodic sales reports to provide strategic direction to upper management. Author executive summaries to illustrate patterns and opportunities in the local market.


Westin & Sheraton Crown Center

Reporting Systems Analyst

•	Managed group and corporate reservations for 1,400 room hotel complex. Quickly promoted due to outstanding performance.
•	Authored reservation confirmations and communications for over 200 yearly group bookings.
•	Managed $2m in VIP reservations for 2012 MLB All-Star Game.    
•	Designed communication plans to prepare for citywide bookings, inclement weather, and VIP events.
•	Nominated multiple times for “Be Starwood” award for monthly achievement. 


Spencer Cramer 的社群動態