Guided the entire operations of 2 departments of Data Processing and Data entry. Done recruitments, training, leading and motivating and grooming a team. Done root cause analysis for errors, fixed it and done process improvements. Done performance appraisals, attrition management, leave management.

Company : US Commercial mortgage and servicing company. Role : ❖ Calculating taxes and reserves amounts on the loan.

Company : Global Software Solutions Company providing specialized services in BPO/ITES. Role : ❖ Managed the operations of 10 departments under EDMS Enterprise Document Management System Project, including : Logistics & Pre-Processing Scanning & Image QC Indexing & Final QC, LIC QA and Export RMF Record Management Facility and Invoice ❖ Handling 100 operators and supervisors who will be heading the team for the said above departments; managing HR activities like recruitments, permissions, leaves, terminations and performance appraisals. ❖ Assessing the performance of team leaders and team members. ❖ Reporting information to the Manager and Business. ❖ Attending con calls with the clients and managers. ❖ Participating in recruitment process and taking interviews; conducting performance appraisals for team leaders. ❖ Ensuring high level of customer service by achieving set SLA's in terms of productivity and quality.

❖ Managed a team of 25 quality assurance executives and responsible for leading, coaching and developing the team. ❖ Ensuring that all the operations are completed in an accurate, timely and cost effective manner. ❖ Handling operations of the Mortgage Process Property Verification with a team of 25 executives. ❖ Identifying re-training requirements and facilitating the same to Mentoring, Coaching and guiding the team members whenever required.

❖ Working on exceptions generated by the system after the data is transmitted to the main frame servers. ❖ Identifying improvement areas of the data processing executives and research executives to match company goal of 99% accuracy.

❖ The research department works on the documents which are not resolved by data processing department and to solve these documents the research executives uses real quest website, parcel map browser, county tax maps images etc.