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Alexandru Tausch
Software Engineering Manager
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Alexandru Tausch

Software Engineering Manager
I started working when I was 14. I worked in sales, and, before long, I stood out because of my exceptional English at that age, and politeness, which helped turn almost every customer into a 'returning' customer. Years have passed, and, although I can't say I'm old, I gained a somewhat, vast package of experience in management and customer service. I've worn many hats in my career - commercial worker, cashier, trainer, assistant manager, client support assistant, general store manager, programmer and web designer, administrator,chief supervisor. As a result, I have the ability to manage multipurpose or specific purpose teams, to navigate and accomplish complex challenges. Actual experience has taught me that my professional value boils down to the following : - I am a multi-linguist in a technologically driven market, I speak fluent geek, designer, trainer,salesperson and difficult client. Understanding means fewer missteps, and missteps cost a fortune. -I am the calm one. -Every person deserves at least one please and a lot of thank you's . -I run toward fires. Accomplishments besides my employment: Companies established: Primanom Serv SRL - Education Services in German language http://afterschool-timisoara.ro Crossover XO SRL - Catering service and 3rd party support dedicated to afterschools and preschool educational institutes Kinderwald SRL - Preschool Services provider for parents (Private club) http://gradinita-timisoara.ro Tria Oneira SRL - Olive oil producer (Xapa brand) https://xapa.ro
Tria Oneira SRL
Universitatea "Politehnica" Timisoara
Timișoara, Romania

Professional Background

  • Current status
    Employed
  • Profession
    Other
  • Fields
    Software
  • Work experience
    10-15 years (10-15 years relevant)
  • Management
  • Skills
    Politeness
    Coordinating
    People Management
    Customer Service
    Interpersonal
    Management
    Troubleshooting
    Productivity
    Supervision
    Managing
  • Languages
    English
    Professional
    Romanian
    Native or Bilingual
    Greek
    Fluent
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Executive Management or VP role
  • Desired work locations
    Timișoara, Romania
  • Freelance
    Non-freelancer

Work Experience

Managing Partner

May 2020 - Present
Xapa Olive Oil is a brand born in Romania with deep roots in Greece. I manage and oversee the online infrastructure of the company, as well as the supply chain, and everything in between. https://xapa.ro

Software Engineering Manager

Jan 2019 - Present
Together with 3 teams of highly able engineers, we are developing and maintaining tools for successfully managing, deploying and troubleshooting SaaS applications as part of the Trilogy suite. I also manage 2 other technical support teams that handle anywhere from 300 to 1500 tickets per week for 3rd party tools like Gmail, Zendesk and Jira.

Administrator

Jul 2013 - Present
Timis County, Romania Primanom Serv is a company with private capital in the education sector. We work with kids ages seven to twelve. All work and play are conducted in German language. Our primary care : HAPPINESS

Import Technical Support Manager

Aug 2018 - Jan 2019
6 mos
I was the transition manager for software companies bought by Trilogy subsidiaries. My responsibilities include taking over knowledge and know-how from legacy teams in a short time span, adapting the technical support model, and transitioning customers for a successful take-over. This is the job I enjoyed least, to be honest.

Technical Support Manager

Dec 2017 - Jul 2018
8 mos
I was leading 3 technical support teams in a tiered support scheme. I was reporting directly to the CEOs of the products supported. Among the products supported: Everest Ignite Think3 Crossover Austin Ride

Customer Support and Transition Manager

Feb 2015 - Nov 2017
2 yrs 10 mos
Timisoara Managing the technical support operations of Versata and Ignite suite of products as follows : Ignite : Ignite Infobright Nuview Acorn Gensym ObjectStore Sensage Clear Corizon ETI Placeable Ravenflow StillSecure Tenfold Versata : Accept Agentek AlterPoint Artemis Views Artemis A7 Artemis Finland Auto-trol TI Auto-trol Konfig Ecora EPM Live Everest Prologic Purchasingnet Right90 Smartform Design TriActive Part of the role was managing the special vetting teams for Privacy and Data

Chief Supervisor

Oct 2014 - Jun 2015
9 mos
Coordinating the team of cashiers. Managing the flow of people. Payment and invoice issuing. Primary bookkeeping. Cash register emergencies. Responsible for maintenance and aesthetics of aisles in designated area. Costumer service and relations management.

Technical Support Engineer

Oct 2012 - Feb 2015
2 yrs 5 mos
Timis County, Romania

System administrator, Tech support manager

Nov 2012 - Jul 2013
9 mos
Web administrator, Web design, Picture design, Wordpress and Woocommerce editing, Seo and Optimisation, System administrator and intervention

General Store Manager

May 2011 - Oct 2012
1 yr 6 mos
Thassos, Greece Primary bookkeeping and authorized payments to suppliers. Coordinating all teams within the supermarket sales and warehouse area. Supervision of customer service and relations management. Automation Engineer, Automation Engineer Technology/

Education

Bachelor of Engineering (BEng)
Automation and Computers
2007 - 2013