Jul 2019 - Present
• Meet, greet and assist walk in clients with their orders and enquiries.
• Invoicing, processing all final orders and tracking of delivery of customer orders.
• Online marketing via WhatsApp and E-mail.
• Customer enquiries on e-mail, online order support and assisting customers with telephone enquiries.
• Assisting staff members with workload to achieve speedier results and performance outcome.
• Prepared daily and monthly reports to assist sales staff and COO with key decision making and strategic operational planning.
• Entered and maintained departmental records into company database using Sage Pastel Evolution.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
• Assisting with quarterly stock takes.
• Training of all new internal staff members on system and reception duties.