Sep 2018 - Present
Client Name : Earnest Young (EY )
Roles and Responsibility :
Responsible for working on day to day customer inquiries, including technical assistance, using the best use of products and service.
Provide first level support for issues faced by customers in MS office applications, fix, printer support, network connectivity and other apps.
Installed MS Project, MS Visio, Tableau, Alteryx and other EY Applications via remote using .exe and .msi files.
Used Bomgar and Skype as a means for remote support for better assistance.
Escalated tickets/issues to other departments when necessary.
Creating tickets in SNOW ticketing system and followed up on tickets to provide resolutions for end users.
Pitching for Survey's to gain C-SAT score and maintain it effectively.