• Led the implementation team in successfully building CRM solutions for a large team of 1,000+ users, from project kick-off to final delivery • Provided technical support during transition to customer support team • Engaged with clients and increased onboarding efficiency by 80% through development of software documentation and video tutorials

• Ensured effective compliance with safety and essential performance requirements. Achieved rapid FDA and CE Mark clearance of seven (7) Class II medical devices • Proactively collaborated with cross-functional teams for product developmental documents • Formulated regulatory strategies such as product predicate determination, lead time estimation, critical regulatory requirement consolidation

• Responsible for providing environmental, health, and safety educational training to all levels of staff by creating procedures and hosting workshops to encourage best practices • Played a key role in helping the company pass third-party audits and local government inspections • Liaised with local stakeholders to obtain feedback on the company’s environmental impact on the community and worked together to develop a mitigation plan