• Lead 16+ MP projects on maintaining 2nd source change and software change (firmware/image/hardware ID) assessment and troubleshooting on RMA (return merchandize authorization) products; handling 175+ issues within a quarter. • Familiar with domain knowledge in typical hardware architecture and operation (BOMs), process documentation, assembly and test processes (Linux-based). • Global RMA and Chrome OS training speaker for Lenovo 300+ front-end engineer in EMEA(Europe) regions. • Formulate specifications and responsible as software focal of global RMA process, total solved ratio: 82%. • Coordinate with all function teams to optimize FRU production line and outsourcing projects. • Controlling and monitoring issues of TNB lifecycle with backlog notification and schedule tracking.

• Ensure quality of data completeness under production (WS/FT), supplier data connection infrastructures and technical specification documents with MySQL, Hadoop, Spotfire for system analysis on maintaining yield (IPQC) and visualized data with Tableau, R, PowerBI, Spotfire • Schedule 700+ tester upgrade plan (Advantest/Teradyne) and on-boarding engineering projects/business transaction across 16+ SATs, coverage rate is over 95% within three months. • Responsible for fulfilling all internal end user IT needs (Inbound/outbound operation) and drive production yields with cross-functional teams and track the validation results of products. • Trouble-shooting and problem-solving skills to enhance supplier process, resolve production data quality issue and ensure supplier data deliverable meet specifications, also design and formulate process specifications. • Technical project management of infrastructure deployment streams, including management of internal project resources and external vendors, including ink-off plan to improve production yield at TSMC… ester/server upgrade

• Define, drive, and manage the overall NPI project from RD and quality perspective across EVT/DVT/PVT phases. • Analyze NPI data with R/Minitab for data visualization, MATLAB for defect simulation, VBA for fab optimization, DPPM correlation and product correlation between system and ATE troubleshooting on different failure mode and test coverage improvement, QC tooling: 8D, MSA, Ishikawa, PDCA, SPC, quality testing (heat soak testing). • Familiar with factory and operation process flow including AR coating, imprinting, dicing..., measurement instruments (AOI, Nikon, SEM...) of wire bond, SMT, also focus on DOE design. • Collecting wafer defect data automatically and analyzing defect consistence to optimize production process. Increased efficiency by 90%.

- Support back-end and website UI design - Schedule user-oriented travelling plan(UX)

- Project management on product design management - In charge of some products design on-boarding

• Analyze tech user's using behavior with qualitative and quantitative methods and find out user's insights and pain points, Tools: Tableau (data visualization), Excel, R (word cloud, data visualization and clustering users) • Accomplished two projects onboarding within summer intern, including optimizations of HTC transfer and HTC theme