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熊震宇
Customer Support Engineer
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熊震宇

Customer Support Engineer
Customer Support Engineer with 14 years of experience supporting the automation and optical metrology products for the investigation of new applications for existing products.
Jinshang Solutions Co.
National Cheng Kung University
Kaohsiung City, 台灣

Professional Background

  • Situación actual
  • Profession
    Technical Customer Service Engineer
  • Fields
    Semiconductores
    Hardware
    Automatic Control
  • Experiencia laboral
    10-15 años (10-15 años relevante)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Word
    Excel
    Maintenance Work
    Project Planning
    Communication Skills
  • Languages
    English
    Fluido
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    A tiempo completo
    Interesado en trabajar a distancia
  • Desired positions
    Customer Support Engineer
  • Lugares de trabajo deseados
  • Freelance
    No freelance

Work Experience

Customer Support Engineer

jun 2020 - Presente
Main product : Fogale Optical metrology tool and turbomachinery metrology solution Customer : Largan, Sunny, NCSIST . Study of lens sample and application support for lens thickness measurement, tool maintenance. . Help customer to implant turbo blade clearance measurement solution.

Customer Support Engineer

feb 2014 - dic 2018
4 yrs 11 mos
Main product : Optical metrology tool for wafer layer measurement. Customer : TSMC FAB 7 R&D, TSMC FAB Info, Chipbond, ITRI . Application support for wafer layer thickness measurement, tool HW and SW maintenance, upgrade, trouble shooting. . Study of wafer sample for customer new project and established tool recipes for specific layers thickness. . Coordinated resources to support customer requirements, problem solving and upgrade solution implementation.

Customer Support Engineer

nov 2007 - jun 2011
3 yrs 8 mos
Main product : Reticle sorter, FOUP cleaner. Customer : TSMC FAB 14 EBO, TSMC FAB Bumping, Winbond . Responsible for customer service activities, installation, troubleshooting, PM for company main product. . Solely in charge of new project Reticle sorter in TSMC

Customer Support Engineer

abr 2005 - oct 2007
2 yrs 7 mos
Main product : Wafer sorter Customer : TSMC FAB 12, PSC . Worked independently to handle tool installation, trouble shooting, Accomplish the tools' acceptance test. . Collaborated with foreign engineer for customer S/W upgrade requirements.

Education

Master’s Degree
Engineering Management
2010 - 2014
Bachelor of Business Administration (BBA)
Tourism Management
1999 - 2001
Associate’s Degree
Marine Engineering
1993 - 1999