熊震宇
Customer Support Engineer
Customer Support Engineer with 14 years of experience supporting the automation and optical metrology products for the investigation of new applications for existing products.
Jinshang Solutions Co.
National Cheng Kung University
Kaohsiung City, Taiwan
Professional Background
Situación actual
-
Profession
Technical Customer Service Engineer
Fields
Semiconductores・Hardware・Automatic Control
Experiencia laboral
10-15 años (10-15 años relevante)
Management
I've had experience in managing 1-5 people
Habilidades
WordExcelMaintenance WorkProject PlanningCommunication Skills
Idiomas
English・Fluido
Highest level of education
Master
Job search preferences
Desired job type
A tiempo completo・Interesado en trabajar a distancia
Desired positions
Customer Support Engineer
Lugares de trabajo deseados
-
Freelance
No freelance
Experiencia
Customer Support Engineer
June 2020 - Presente3 yrs1 mo
Main product : Fogale Optical metrology tool and turbomachinery metrology solution Customer : Largan, Sunny, NCSIST . Study of lens sample and application support for lens thickness measurement, tool maintenance. . Help customer to implant turbo blade clearance measurement solution.Customer Support Engineer
February 2014 - December 20184 yrs11 mos
Main product : Optical metrology tool for wafer layer measurement. Customer : TSMC FAB 7 R&D, TSMC FAB Info, Chipbond, ITRI . Application support for wafer layer thickness measurement, tool HW and SW maintenance, upgrade, trouble shooting. . Study of wafer sample for customer new project and established tool recipes for specific layers thickness. . Coordinated resources to support customer requirements, problem solving and upgrade solution implementation.Customer Support Engineer
AIDC, Advanced International, TSMC
November 2007 - June 20113 yrs8 mos
Main product : Reticle sorter, FOUP cleaner. Customer : TSMC FAB 14 EBO, TSMC FAB Bumping, Winbond . Responsible for customer service activities, installation, troubleshooting, PM for company main product. . Solely in charge of new project Reticle sorter in TSMCCustomer Support Engineer
April 2005 - October 20072 yrs7 mos
Main product : Wafer sorter Customer : TSMC FAB 12, PSC . Worked independently to handle tool installation, trouble shooting, Accomplish the tools' acceptance test. . Collaborated with foreign engineer for customer S/W upgrade requirements.
Educación
Southern Taiwan University of Science and Technology
Licenciado en Administración de Empresas (BBA)・Tourism Management
1999 - 2001
