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熊震宇
Customer Support Engineer
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熊震宇

Customer Support Engineer
Customer Support Engineer with 14 years of experience supporting the automation and optical metrology products for the investigation of new applications for existing products.
Jinshang Solutions Co.
National Cheng Kung University
Kaohsiung City, 台灣

Professional Background

  • Statut Actuel
  • Profession
    Technical Customer Service Engineer
  • Fields
    Semi­-conducteur
    Hardware
    Automatic Control
  • Expérience professionnelle
    10 à 15 ans (10 à 15 ans pertinente)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Word
    Excel
    Maintenance Work
    Project Planning
    Communication Skills
  • Languages
    English
    Courant
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Temps plein
    Intéressé par le travail à distance
  • Desired positions
    Customer Support Engineer
  • Lieu de travail désiré
  • Freelance
    Je ne suis pas indépendant

Work Experience

Customer Support Engineer

juin 2020 - Présent
Main product : Fogale Optical metrology tool and turbomachinery metrology solution Customer : Largan, Sunny, NCSIST . Study of lens sample and application support for lens thickness measurement, tool maintenance. . Help customer to implant turbo blade clearance measurement solution.

Customer Support Engineer

févr. 2014 - déc. 2018
4 yrs 11 mos
Main product : Optical metrology tool for wafer layer measurement. Customer : TSMC FAB 7 R&D, TSMC FAB Info, Chipbond, ITRI . Application support for wafer layer thickness measurement, tool HW and SW maintenance, upgrade, trouble shooting. . Study of wafer sample for customer new project and established tool recipes for specific layers thickness. . Coordinated resources to support customer requirements, problem solving and upgrade solution implementation.

Customer Support Engineer

nov. 2007 - juin 2011
3 yrs 8 mos
Main product : Reticle sorter, FOUP cleaner. Customer : TSMC FAB 14 EBO, TSMC FAB Bumping, Winbond . Responsible for customer service activities, installation, troubleshooting, PM for company main product. . Solely in charge of new project Reticle sorter in TSMC

Customer Support Engineer

avr. 2005 - oct. 2007
2 yrs 7 mos
Main product : Wafer sorter Customer : TSMC FAB 12, PSC . Worked independently to handle tool installation, trouble shooting, Accomplish the tools' acceptance test. . Collaborated with foreign engineer for customer S/W upgrade requirements.

Education

Master’s Degree
Engineering Management
2010 - 2014
Bachelor of Business Administration (BBA)
Tourism Management
1999 - 2001
Associate’s Degree
Marine Engineering
1993 - 1999