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熊震宇
Customer Support Engineer
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熊震宇

Customer Support Engineer
Customer Support Engineer with 14 years of experience supporting the automation and optical metrology products for the investigation of new applications for existing products.
Jinshang Solutions Co.
National Cheng Kung University
Kaohsiung City, 台灣

職場能力評價

專業背景

  • 目前狀態
  • 專業
    技術客服工程師
  • 產業
    半導體
    硬體
    自動控制
  • 工作年資
    10 到 15 年 (10 到 15 年相關工作經驗)
  • 管理經歷
    我有管理 1~5 人的經驗
  • 技能
    Word
    Excel
    Maintenance Work
    Project Planning
    Communication Skills
  • 語言能力
    English
    進階
  • 最高學歷
    碩士

求職偏好

  • 預期工作模式
    全職
    對遠端工作有興趣
  • 希望獲得的職位
    Customer Support Engineer
  • 期望的工作地點
  • 接案服務
    不提供接案服務

工作經驗

Customer Support Engineer

2020年6月 - 現在
Main product : Fogale Optical metrology tool and turbomachinery metrology solution Customer : Largan, Sunny, NCSIST . Study of lens sample and application support for lens thickness measurement, tool maintenance. . Help customer to implant turbo blade clearance measurement solution.

Customer Support Engineer

2014年2月 - 2018年12月
4 年 11 個月
Main product : Optical metrology tool for wafer layer measurement. Customer : TSMC FAB 7 R&D, TSMC FAB Info, Chipbond, ITRI . Application support for wafer layer thickness measurement, tool HW and SW maintenance, upgrade, trouble shooting. . Study of wafer sample for customer new project and established tool recipes for specific layers thickness. . Coordinated resources to support customer requirements, problem solving and upgrade solution implementation.

Customer Support Engineer

2007年11月 - 2011年6月
3 年 8 個月
Main product : Reticle sorter, FOUP cleaner. Customer : TSMC FAB 14 EBO, TSMC FAB Bumping, Winbond . Responsible for customer service activities, installation, troubleshooting, PM for company main product. . Solely in charge of new project Reticle sorter in TSMC

Customer Support Engineer

2005年4月 - 2007年10月
2 年 7 個月
Main product : Wafer sorter Customer : TSMC FAB 12, PSC . Worked independently to handle tool installation, trouble shooting, Accomplish the tools' acceptance test. . Collaborated with foreign engineer for customer S/W upgrade requirements.

學歷

Master’s Degree
Engineering Management
2010 - 2014
Bachelor of Business Administration (BBA)
Tourism Management
1999 - 2001
Associate’s Degree
Marine Engineering
1993 - 1999