Sep 2021 - Present
1. VSOC platform on AWS with infrastructure as code in Terraform and Helm.
2. Configured and fine-tuned monitoring metrics, alerts, and dashboards, reducing incident response time.
and improved overall system performance.
3. Developed backend system in Python for live chat dashboard, enabling 50+ service engineers to meet strict 60-second SLA with 95% compliance.
4. Optimized API and SQL queries for the automation platform to make the response time 25x faster.