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Tien Tien So
Social Media Manager
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Tien Tien So

Social Media Manager
Traveled to more than 100 cities in 63 different countries, worked with more than 100 nationalities in an award-winning international airline, I have strong communication skills and a great deal of knowledge in travel trends, travel retail, and FMCG products. Being proactive and in pursuit of new challenges, I am hoping to seek a position in communications and sales function in a globally recognized company, in order to utilise my interpersonal skills and expand my career vision.
Face to Face Noodle House Group, Taipei, Taiwan
Bilkent University
Hong Kong

Professional Background

  • Current status
  • Profession
    Community / Social Media
  • Fields
    Public Relations
  • Work experience
    6-10 years
  • Management
  • Skills
    Word
    PowerPoint
    Excel
    Photoshop
    Google Drive
    TOEIC
    Adobe Lightroom
    Adobe Acrobat
    Mac & PC platforms
    adobe spark
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Not interested in working remotely
  • Desired positions
    PR associate & Social Media Manager
  • Desired work locations
  • Freelance

Work Experience

Public Relations Manager

Feb 2019 - Present
• Maintaining good relationships with collaborative business account and organising co-sponsoring promotions • Responsible for advertising and ROI on social media platforms • Promoting business on social media platform by creating quality content • Enhancing copywriting ideas and organising campaigns and events • Handling customer feedbacks and monitoring digital performance • Coordinating with press interviews invitation and arrange meetings

Digital Marketing Manager

Mar 2018 - Present
• Managing and optimising online store performance • Plan and execute promotion and advertising strategy on social media, exceeded KPI by 200% • Develop social campaigns, KOL collaborations, and contribute to creative copywriting • Work closely with internal and external team to develop data integration solutions to deliver efficient CRM operations

Cabin Crew

Dec 2011 - Jun 2017
5 yrs 7 mos
• Acted senior-in-charge on narrow-bodied aircraft and led junior crew members • Assisted and promoted on-board duty free sale • Recruited frequently travel customers to enroll in the loyalty program and promote company products • On board sommelier by completing the WSET level 1 course • Well-trained Premium class crew delivered 5-star service to customers and constantly received letters of appreciation • Dealt with First Aid situation in flight and file reports for follow-up • Assessed complaints and conduct service recovery where necessary

Ticketing and Reservation Officer

Aug 2011 - Nov 2011
4 mos
• Reservation and ticket issuance using company booking system • Customer and travel agent care service

English Teacher

Nov 2006 - Aug 2010
3 yrs 10 mos
• Taught students aged from 8-16 in different class levels and customised the lesson plans accordingly • Self-organized curriculum and assisted in school events • Maintained good communications between the parents and school by having meetings and phone interviews

Education

Bachelor’s Degree
English Language & Literature
2010 - 2011
Bachelor of Arts in Turkish Language and Culture
2006 - 2010