◆ Responsible for setting up standard operating procedures, product performance assurance and delivering technical reports on or ahead of schedule ◆ Strong cross-functional communication abilities to deliver technical information across 6 departments to ensure a smooth troubleshooting process ◆ Took proactive actions to expand inspection coverage and solve issues based on customer data analysis, and succeeded in decreasing the product crash rate by 50% ◆ Took ownership of project management in automation development to track and ensure product performance quality, evaluating feasible items and monitoring execution plans to save over 33% of labor costs for the product cycle