Reported to Head of L and D Department . Designed and developed numerous eLearning courses, videos, simulations, and online content. . Ensured in successful delivery of nationally endorsed Training Packages/accredited courses and customised industry courses. This includes training in the classroom and assessing trainees in their workplace, and preparing appropriate resources and classes based on Training Packages . Worked on noticeboard application LMS in creating training modules and videos foe the use of stake holder. . Trained the supervisors sales and ops managers about the emotional aspect of client service delivery, housekeeping, F and B, guest relations, service excellence, hospitality and guest satisfaction. . Collaborated with various department heads and identify specific training needs and expectations of individual staff members and provide support in whatever way required. . Worked on LMS in preparing educational material such as module summaries, videos in training content, gamification, of the training materials.

Australian based web designing and BPO Company Training Responsibilities : . Conduct employee's on boarding and supported process training and content development for Sales team. . Design onboarding session for new hire's and sales trainees. . Designed and developed on job training to optimize production readiness. . Led team of individuals through a Continuous Improvement effort which streamlined course deployment testing steps, reduced learner complaints, and minimizing business risk. . Designed Adobe Captivate classes for department . . HR Responsibilities : . Onboarding, Induction, Termination, Employee Data update, Leave of Absence, Benefits, Talent Acquisition, Talent Management/Employee Communications, Reward and Benefits, Global Mobility, Payroll Management, Attendance management, employee Engagement and Retention. Achievements : Been part of the TTT programmes, Cross department functional training and ISO Internal Auditing. . Provided training in Singapore for ISO certification auditing and managerial training.

Onshore Responsibilities : Supported onshore team in Bangalore . Been a part of HR ops and training team, as a SME provided process training for new hire's. . Partnered with the management in creating contents for refresher training, coaching, culture sensitization and performing training need assessments. . Evaluated the success of training implementation by assessing achievement of learning objectives and transfer of knowledge to continuously improve training solutions and identify future learning needs. . Utilized a variety of techniques, concepts and development and delivery of training programs and strategies. . Performed background checks and drug testing through First Advantage, Hire Right, Justifacts, A-Check America, Verification Inc, Rapid Results, BIG, Quest and LabCorp for all potential consultants and employee's. . Processing of Payroll through Exponent HR and ADP, maintain Employee database through various HRIS. Verifying employee's expenses and invoices, explaining the Benefits like Dental, vision and 401K.