Job Search Status
OYO Oravel Stays private LTD
July 2018 ~ February 20201 yr8 mosReported to Head of L and D Department . Designed and developed numerous eLearning courses, videos, simulations, and online content. . Ensured in successful delivery of nationally endorsed Training Packages/accredited courses and customised industry courses. This includes training in the classroom and assessing trainees in their workplace, and preparing appropriate resources and classes based on Training Packages . Worked on noticeboard application LMS in creating training modules and videos foe the use of stake holder. . Trained the supervisors sales and ops managers about the emotional aspect of client service delivery, housekeeping, F and B, guest relations, service excellence, hospitality and guest satisfaction. . Collaborated with various department heads and identify specific training needs and expectations of individual staff members and provide support in whatever way required. . Worked on LMS in preparing educational material such as module summaries, videos in training content, gamification, of the training materials.
VCreate Technologies/NextWeb Technologies Pvt Ltd
September 2017 ~ June 201810 mosAustralian based web designing and BPO Company Training Responsibilities : . Conduct employee's on boarding and supported process training and content development for Sales team. . Design onboarding session for new hire's and sales trainees. . Designed and developed on job training to optimize production readiness. . Led team of individuals through a Continuous Improvement effort which streamlined course deployment testing steps, reduced learner complaints, and minimizing business risk. . Designed Adobe Captivate classes for department . . HR Responsibilities : . Onboarding, Induction, Termination, Employee Data update, Leave of Absence, Benefits, Talent Acquisition, Talent Management/Employee Communications, Reward and Benefits, Global Mobility, Payroll Management, Attendance management, employee Engagement and Retention. Achievements : Been part of the TTT programmes, Cross department functional training and ISO Internal Auditing. . Provided training in Singapore for ISO certification auditing and managerial training.
Team Lead -Resource Management/Trainer
Scarlet Wireless India Pvt Ltd RPO, IT, ITES
April 2012 ~ August 20175 yrs5 mosOnshore Responsibilities : Supported onshore team in Bangalore . Been a part of HR ops and training team, as a SME provided process training for new hire's. . Partnered with the management in creating contents for refresher training, coaching, culture sensitization and performing training need assessments. . Evaluated the success of training implementation by assessing achievement of learning objectives and transfer of knowledge to continuously improve training solutions and identify future learning needs. . Utilized a variety of techniques, concepts and development and delivery of training programs and strategies. . Performed background checks and drug testing through First Advantage, Hire Right, Justifacts, A-Check America, Verification Inc, Rapid Results, BIG, Quest and LabCorp for all potential consultants and employee's. . Processing of Payroll through Exponent HR and ADP, maintain Employee database through various HRIS. Verifying employee's expenses and invoices, explaining the Benefits like Dental, vision and 401K.
Baldwin Methodist College
CEBA Pre University
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