*提供顧客個人化的專業服務，包含品牌故事、商品設計理念傳遞，最重要是滿足客戶需求，且幫助顧客穿搭教學，以助個人業績目標達成。 *顧客關係管理，客戶資料建檔、分類整理規劃，以利後續聯絡，精準行銷。並保持良好顧客關係，培養永續經營主顧客。 *維持店面行政及營運良好運作。 BURBERRY-SALES ASSOCIATE *Sales & Service: Consistently meet individual sales goals, providing excellent customer service skills and selling skills. (top sales all the time, and receive the good feedback from customer service survey) *CRM: Maintain an up-to-date and detailed client book, use the communication app to keep in touch with clients. *Maintenance & support: keep the standards and the support back of the house.

*銷售英國百年手工皮鞋，針對不同腳型、需求及喜好提供專業的建議。 *滿足顧客需求，提供客製化服務。 *了解市場潮流趨勢，助於提供顧客搭配上的建議。 *維持顧客關係，追蹤售後服務，並連繫主顧客回購。 *倉儲管理及維持，包含各店調貨事宜及倉庫的存貨管理。 CHURCH’S ENGLISH SHOES (PRADA GROUP)- SALES ASSISTANCE *Constantly operating store in order to get the maximum customer satisfaction. *Constantly up-to-date regarding fashion trends, knows and monitors competition. *Customer service: provide professional service to get the maximum customer satisfaction. *CRM: ensure the after-sale service to maintain the customer satisfaction. *Stockroom management: maintain and tidy the stock in store.

*蒐集消費者意見回饋，協助於後續產品及服務發展上更能滿足消費者需求。 *規劃及執行市場行銷策略，包含蒐集數據、行銷提案到廠商合作及企劃執行及後續監督與檢討。 *觀察及預測競爭者策略，並提出相應對策。 DR.WU SKINCARE (LVMH GROUP)- TRADE MARKETING SPECIALIST *Counter & activities support: satisfy customer’s needs *GO TO Market strategy/ Implementation management: Developed trade marketing plans *Competitor’s strategies : Monitored shipment and retail sales data plus competitive trade activity.

*客戶服務，提供良好顧客服務經驗，並蒐集顧客反饋意見，加以改進後續決策。 *行銷策略規劃及執行，主隊針對特賣會規劃，包含業績目標、招募廠商方向、會場布置、顧客動員、行銷企劃以及後續效益分析與建議。 *積極主動的業績目標達成。 *異業結合洽談。 THE PACIFIC SOGO DEPARTMENT STORE- MARKETING SPECIALIST *Customer service: provided the best customer experience with patient and positive disposition. *Market strategy/ implementation management: developed sales marketing plans. *Activities planning project: held variable activities to achieve objectives for sales results. *Cooperate with variable brands: found the sponsors from different brands to maximum the sales results.