- Help to hire a team of specialists who are focused on delivering world-class technical support - Help specialists level up in their skills and experience - Drive team members to be self-sufficient - Build processes that enable team members to collaborate and execute - Hold regular 1 : 1s with all members of my team - Create sense of psychological safety on my team - Engage with our customers to triage their issues - Create, update, or review documentation changes based on customer interactions - Foster an environment for the specialists on my team to maintain good performance and satisfaction - Improve the customer experience in measurable and repeatable ways - Participate in escalation on-call rotation.

- Answering incoming conversations via live chat & ticket - Answering customers via Phone Call - Helping the Customer to improve their website by assessing their needs - Adjusting the product and actively selling additional services - Staying proud of your job for making the Client go WOW - Interactive learning in our Customer Success Academy with extra guidance and mentors