2017年1月 - 现在
- Help to hire a team of specialists who are focused on delivering world-class technical support
- Help specialists level up in their skills and experience
- Drive team members to be self-sufficient
- Build processes that enable team members to collaborate and execute
- Hold regular 1 : 1s with all members of my team
- Create sense of psychological safety on my team
- Engage with our customers to triage their issues
- Create, update, or review documentation changes based on customer interactions
- Foster an environment for the specialists on my team to maintain good performance and satisfaction
- Improve the customer experience in measurable and repeatable ways
- Participate in escalation on-call rotation.