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林依玲
客服企劃
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林依玲
客服企劃
.8年與人服務相關經驗,包含客服 / 餐飲 等,熟悉如何與客戶良好互動。 .擅長創意發想、文書作業及資料整合,尤其擅長統整瑣碎資料。 .曾任職小編,操作過官網及社群媒體維護、協助公司規劃展場活動等。 .曾提供過客服相關回覆、客服應對教學、應對話術等資料或經驗協助。
台灣聯特瑞客有限公司
臺北城市科技大學
Taipei City, Taiwan
https://www.instagram.com/fork_share/
Professional Background
Current status
Employed
Profession
Customer Service / Support
Fields
Advertising
Work experience
4-6 years (1-2 years relevant)
Management
I've had experience in managing 1-5 people
Skills
Word
PowerPoint
Excel
Photoshop
Google Drive
Languages
English
・
Intermediate
Highest level of education
Bachelor
Job search preferences
Desired job type
Full-time
・
Interested in working remotely
Desired positions
採訪編輯、網站小編、文字工作者、行銷企劃、行銷助理
Desired work locations
Taipei City, Taiwan
Freelance
Part-time freelancer
Work Experience
客服人員
台灣聯特瑞客有限公司
Jun 2019
-
Oct 2020
・
1 yr 5 mos
身兼多種產品售後客服與社群媒體開發職務,制定相關客服規範與範例,一天回覆近百封信件,協助客戶解決問題,並以陌開方式邀約適合的KOL撰稿合作。
行銷企劃助理
旺群儀器有限公司
Mar 2018
-
Sep 2018
・
7 mos
協助發展與執行行銷策略及計劃。 協助業務團隊規劃及改進行銷計劃。 網站維護及會員管理,社群與電子報行銷。 負責文宣品收集與統整。 產品DM設計,文件修改重新製作。 進行與其他部門間的溝通協調。
經濟部客服
中華電信
Apr 2016
-
Mar 2017
・
1 yr 0 mos
負責接聽客戶服務專線,並協助客戶訴怨解決問題。 工商憑證申辦問題及公司登記相關問題。
Education
臺北城市科技大學
Bachelor’s Degree
・
行銷與流通管理系
2017 - 2019