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Saya adalah seorang fresh graduate lulusan Universitas Budi Luhur Jurusan Manajemen Sumber Daya Manusia dan tertarik untuk menjadi Costumer Service Specialist

Saya memiliki kemampuan untuk Mengetik 10 jari dengan lancar,menguasai microsoft(office,word,excel,power point)mengerti keperluan administratif(surat menyurat,peraturan SOP,dll). Mau belajar dengan sungguh-sungguh dan bekerja cerdas

Hal yang membuat saya percaya diri dalam mengisi posisi ini yaitu background pekerjaan yang saya miliki yaitu setiap hari nya melayani costumers via telp dan email, menanggapi keluhan serta mengatasi solusi, tidak hanya itu saya memiliki kepribadian yang ramah dan supel serta profesional terhadap pekerjaan yang saya sedang lakukan.

Universitas Budi Luhur

Supervisor Reminder

yohana olivia

PT. Pusat panggilan Digital

Responsibility
 Worked within a team and managed a portfolio of 50 customer arrears and
 communicated with clients to
 negotiate repayments to accommodate the financial situation of clients and
 maximise returns for the company;
 reported to the Customer Service Manager.

Responsibility
 Work within the customer service team, comprising of 60 members, to attend to
  enquiries and resolve problems
for clients related to online orders
 Respond to customer emails and telephone calls to resolve problems such as wrong
 orders, delivery issues,payments, warranties, exchanges, and refunds.
 Promptly attend to customer requests to meet and achieve KPls, exceeding targets
 and expectations.

PT. Kuai-Kuai Tech Indonesia

Operations Associate

Responsibilty
Provide sales, event and marketing assistance, the world inner company..
Built positive relationship with clients and consumers by providing excellent Customer
service and executing top promotions

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