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yohana olivia
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yohana olivia

Supervisor Reminder
Saya adalah seorang fresh graduate lulusan Universitas Budi Luhur Jurusan Manajemen Sumber Daya Manusia dan tertarik untuk menjadi Costumer Service Specialist Saya memiliki kemampuan untuk Mengetik 10 jari dengan lancar,menguasai microsoft(office,word,excel,power point)mengerti keperluan administratif(surat menyurat,peraturan SOP,dll). Mau belajar dengan sungguh-sungguh dan bekerja cerdas Hal yang membuat saya percaya diri dalam mengisi posisi ini yaitu background pekerjaan yang saya miliki yaitu setiap hari nya melayani costumers via telp dan email, menanggapi keluhan serta mengatasi solusi, tidak hanya itu saya memiliki kepribadian yang ramah dan supel serta profesional terhadap pekerjaan yang saya sedang lakukan.
PT. Pusat panggilan Digital
Logo of the organization.
Universitas Budi Luhur
Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia

Professional Background

  • Statut Actuel
  • Profession
    Customer Service / Support
    HR Development, Training
    Recruiter
  • Fields
    Bancaire
    FinTech / InsurTech
    Finance
  • Expérience professionnelle
    2 à 4 ans (2 à 4 ans pertinente)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Microsoft Office
    Leadership
    Data Management
    Data Entry
    Administration
    Costumer Service
    Communication Skills
  • Languages
    English
    Intermédiaire
    Indonesian
    Professionnel
  • Highest level of education

Job search preferences

  • Desired job type
    Temps plein
    Intéressé par le travail à distance
  • Desired positions
  • Lieu de travail désiré
  • Freelance
    Je ne suis pas indépendant

Work Experience

Supervisor Reminder

févr. 2020 - oct. 2021
1 yr 9 mos
Responsibility Worked within a team and managed a portfolio of 50 customer arrears and communicated with clients to negotiate repayments to accommodate the financial situation of clients and maximise returns for the company; reported to the Customer Service Manager.

Operations Associate

oct. 2018 - janv. 2020
1 yr 4 mos
Responsibility Work within the customer service team, comprising of 60 members, to attend to enquiries and resolve problems for clients related to online orders Respond to customer emails and telephone calls to resolve problems such as wrong orders, delivery issues,payments, warranties, exchanges, and refunds. Promptly attend to customer requests to meet and achieve KPls, exceeding targets and expectations.

Temporary Staff

juil. 2018 - oct. 2018
4 mos
Responsibilty Provide sales, event and marketing assistance, the world inner company.. Built positive relationship with clients and consumers by providing excellent Customer service and executing top promotions

Education

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Bachelor’s Degree
Manajemen SDM
2018 - 2022