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August 2020 ~ Present1 yr1 mo1. Company image representative Welcome and guided tours of various activities in the flagship store. 2. Bilingual advisory sales Analyze the language level of customers, provide customers with effective English learning suggestions, and complete subsequent transactions. 3. KOL operation Contact the social media influencer and maintain follow-up cooperation. 4. Marketing activities support Implementation of diverse marketing projects (Including lectures, campus activities, cross-industry alliances, etc.)
Cathay Pacific Airways
December 2019 ~ June 20207 mos1. Cabin Safety Awareness - Conducted safety procedures to maintain cabin safety during the whole flight period. - Administered medical rescue to passengers if required. 2. Cabin Customer Service - Implemented high standard cabin service to ensure customer satisfaction. - Reassure, control, and comfort passengers during any unexpected situations.
April 2016 ~ October 20193 yrs7 mos1. Communication & Negotiation - Facilitated communication between the flight deck and cabin to promote smooth operations. - Managed customer complaints and tricky issues, handling passengers with particular needs. - Maximized the sales figures of in-flight meals and duty-free products based on customers' preferences. 2. Leadership - Motivated juniors as a mentor role, also assisted the matters assigned by the flight supervisor. - Composed the training material and instructed with related procedures.
Front Desk/ Receptionist
The Sherwood Taipei
October 2014 ~ September 20151 yr0 mos1. Organized hotel booking reservations, be responsible for guest billing transactions. 2. Contributed to sales revenues by accomplishing related up-selling processes as needed. 3. Handled customer inquiries, complaints, and questions to ensure high standard satisfaction. 4. Supported business lounge operation, provided secretary and meal service upon requests.
National Chengchi University
Department of Korean Language and Culture
2009 ~ 2014
Activities and societies• Extracurricular Activities: Member of Student Ambassador. (SA) • International Exchange Student Program: South Korea & Morocco
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