Merima Beganovic
VIP Flight Attendant
Enthusiastic and customer service-oriented professional looking for a VIP Flight Attendant position to utilize prior experience. Coming with ability to provide leadership in response to variety of situations, excellent communication and interpersonal skills, and proven passenger support abilities. I fully understand the importance of the role as the passenger experience and satisfaction has always been my biggest priority. As an evidence of my pro-active approach and exceptional work ethic, I was progressed for Top 5 services. I excel at communication with clients and possess the ability to think critically and remain calm in stressful situations.
Work Experience
Flight Attendant/Business Class/First Class, Saudi Arabian Airlines, Jeddah
August 2018 - May 2021
Attending pre-flight meetings to review details of flight and emergency evacuation procedures, and discuss potential issues or solutions.
Checking on board emergency equipment and first aid kits to ensure proper functionality, and assist with emergency situations during flight.
Greeting passengers, helping them find their seats, demonstrating emergency procedures, serving drinks and meals, answering inquiries.
Assisting passengers during flights and making sure they feel comfortable and safe.
Guest Relation Officer/Restaurant Assistant Manager, AASTHA GROUP - Aastha Jewelry Lounge, Boudoir Club, GQ Bar, KLS Facilities and others, Dubai
July 2013 - February 2018
Addressing and escalating customer complaints.
Providing information about facilities, programs and other services.
Providing feedback to employees based on observation of service behaviors.
Assisting in supervising daily shift operations.
Supervising restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
Participating in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Ensuring all employees have proper supplies, equipment and uniforms.
Performing all duties of restaurant employees and related departments as necessary.
Interacting with guests to obtain feedback on product quality and service levels.
Encouraging employees to provide excellent customer service within guidelines.
Model/Hostess/Promoter, ABC Models, Tuzla
February 2010 - June 2013
Welcoming guests in a friendly and professional way.
Providing accurate wait times and monitoring waiting lists.
Demonstrating and providing information on promoted products/services.
Distributing product samples, brochures, flyers etc. to source new sales opportunities.
Using lectures, films, charts, and/or slide shows.
Education
October 2018 - Present
BA, FINra University, Bosnia and Herzegovina
Banking and Finance
June 2016 - January 2018
Cambridge Institute, Madrid
English Language Course C1lll level
October 2016 - June 2019
IT Academy, Belgrade
E-Business and Marketing Manager
September 2005 - May 2009
Public Institution Secondary School of Economics, Tuzla
Economic Technician
Skills
User Experience
- Computer proficiency
- Communication skills
- Leadership experience
- Problem-solving abilities
- Time management
Product
- Competitor analysis
- Business research
Language
- Bosnian/Serbian/Croatian
- English
- Spanish
- Portuguese
