Michael McDonald

AWS Solutions Architect

  Murrieta, CA, USA

I am the AWS Solutions Architect and institutional Subject Matter Expert for AWS Cloud Computing at a premier private Christian College. I love fixing problems and equally love serving customers. I have a passion for Technology and strive to continue to grow as the industry develops.

Work Experience


Information Technology Support Administrator

Azusa Pacific University

November 2017 - Present

Azusa, California

Certified AWS Solutions Architect
- Institutional Subject Matter Expert for Cloud Computing
- Member of IT Security Response Team
- Member of institutional Compute Team (VMware, AWS, and Bare Metal Servers)
- Member of the SCRUM Masters Community
- Scripting (Python, Bash, Microsoft Powershell)
- Manage Windows and Red Hat Enterprise Linux Servers
- Familiar with Ansible and Openshift

Service Desk Delivery Lead

Calance @ Yamaha Music Corporation of America

October 2014 - November 2017

Buena Park, California

This position is responsible for ensuring accurate and timely technology support and problem resolution to internal and external customers. Resolves complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software. Supervised culturally and geographically diverse team.

Managing Partner

PiTrax LLC

September 2015 - September 2017 

Glendora, California

Systems Designer/Architect
Project Manager
Business Analyst
Technical Recruiter
Software Development
Raspberry Pi IOT

Education


Azusa Pacific University

Leadership

2017 - 2020

Azusa Pacific University

Christian Ministry

2010 - 2014

Azusa Pacific University

Computer Information Systems

2010 - 2014

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