Michael McDonald
AWS Solutions Architect
Murrieta, CA, USA
I am the AWS Solutions Architect and institutional Subject Matter Expert for AWS Cloud Computing at a premier private Christian College. I love fixing problems and equally love serving customers. I have a passion for Technology and strive to continue to grow as the industry develops.
Work Experience
Information Technology Support Administrator
Azusa Pacific University
November 2017 - Present
Azusa, California
Certified AWS Solutions Architect
- Institutional Subject Matter Expert for Cloud Computing
- Member of IT Security Response Team
- Member of institutional Compute Team (VMware, AWS, and Bare Metal Servers)
- Member of the SCRUM Masters Community
- Scripting (Python, Bash, Microsoft Powershell)
- Manage Windows and Red Hat Enterprise Linux Servers
- Familiar with Ansible and Openshift
Service Desk Delivery Lead
Calance @ Yamaha Music Corporation of America
October 2014 - November 2017
Buena Park, California
This position is responsible for ensuring accurate and timely technology support and problem resolution to internal and external customers. Resolves complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software. Supervised culturally and geographically diverse team.
Managing Partner
PiTrax LLC
September 2015 - September 2017
Glendora, California
Systems Designer/Architect
Project Manager
Business Analyst
Technical Recruiter
Software Development
Raspberry Pi IOT
Education
Azusa Pacific University
Leadership
2017 - 2020
Azusa Pacific University
Christian Ministry
2010 - 2014
Azusa Pacific University
Computer Information Systems
2010 - 2014
