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Milena Duque

Over seven years of experience in the gambling industry. Product owner of Casino and Marketing products. Confident and proactive personality, eager to learn and embrace new challenges, teamwork enthusiast. I'm driven by strong values of transparency and commitment.


Casino Manager
City, CR
[email protected]

Work Experience

Betcris, Casino Ops Manager, Jan 2020 ~ Present

- Responsible for the daily operational running of the online casino product.
- Marketing planning and promotional campaigns, acceptance testing of new releases, amongst others.
- Key supporting position for the Head Of Casino, assist with the implementation of the casino strategy and vision.

Betcris, Regional Scrum Master Chief, Feb 2019 ~ Feb 2020

-My main role as Scrum Master Chief aimed to lead projects of 10 countries where we operate.
-Worked hand in hand with the COO, in order to align all regions into common OKR's towards the company's main objective.
-I helped implement the Scrum framework companywide including teams in HQ.

Bookmaker, Credit Management Specialist , Jan 2018 ~ Dec 2019

- Main responsibilities in this position were keeping track of the most valuable agent accounts and company clients.
- Great communication and customer service skills, logistics abilities and decision making were key elements for this role.
- This was overall a trustworthy position were I was entitled to handle sensitive information.

BetDSI, Affiliate Manager, Aug 2013 ~ Nov 2017

- Main responsibilities was keep track of promotions and affiliates strategies, keeping track of payments and new areas business and partnership deals.
- I worked closely with the CMO, providing support in marketing campaigns and SEO optimization.

British Council, Customer Care Representative, Jan 2010 ~ Dec 2012

Customer support and student help representative

ABB Asea Brown Bovery, Administrative Assistant, Jan 2006 ~ Dec 2008

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Education

Universidad Metropolitana, Other, Modern Languages, 2003 ~ 2008

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