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許斐閔 Stephanie Hsu

1994年,來自南投,畢業於文藻外語大學,主修日文,輔修英文。擁有良好的人際關係處理、溝通協調能力,我的個人特質是認真負責細心有團隊精神樂於分享無論面對工作或是生活上的壓力能保持著正面積極的態度對於學習新知也抱著積極熱忱的態度


I am Stephanie. I graduated from Wenzao Ursuline University of Language. I majored in Japanese, and English as my minor. I am a diligent, attentive person. I always hold a positive attitude toward every challenge no matter at work or in life.

 

國貿人員 / 國外業務人員 / 業務助理 / 國貿助理

南投市, 臺灣


工作經歷 Work Experience.

-「所有的經驗,都是人生的養分,會在意想不到之處,發揮作用。 」

有了這些經驗,使我在與人、或客戶溝通時,能站在公司的商業模式的高度下思考,進行提案及履約;在面對衝突時,更具危機處理的能力。

Starbucks _悠旅生活事業股份有限公司, FT儲備幹部 | 2018.04 ~ Now

【工作內容】
  • 專業咖啡調理: 分享專業咖啡知識及服務
  • 收銀管理: 每日帳目報表管理歸檔、每週商品糕點銷售差距分析
  • 商品銷售服務: 陳列商品介紹及商品預購、與更新整理行銷訊息
  • 門市營運管理: 針對每周行銷活動為每位夥伴制定個人目標以增進夥伴的積極力

To share the expertise of coffee, provide  the customer service and sort out the operating statement, and sales analysis.

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欣美實業股份有限公司, 國貿助理 | 2017.07 ~ 2017.10

【工作內容】
  • 負責進出口報關之行政作業並匯整製作報關文件
  • 處理審核進出口報關之資料與文件
  • 聯絡工廠船公司和報關行進行交期確認排船簽 S\O文件檢查商業書信等聯絡事項
  • 處理進出口押匯信用狀以及保稅帳務相關之工作
  • 負責應付帳款之請款工作並處理業務部門訂單後續事宜

Ordering, shipping and international trading processes, confirming the content of the document and replying the business correspondence. 

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高雄心情故事婚紗, 禮服秘書 | 2016.07 ~ 2017.05

【工作內容】

  • 陪客人試穿、挑選婚紗與晚宴服,記錄客戶身材合身尺寸: 展現親和力並從互動中了解喜好再根據喜好提出合適的禮服也展現溝通能力得到顧客的信任與顧客建立友好的人際關係

  • 來賓接待與其他文件分類、客戶資料管理等行政事務之處理。

To assist the customer choosing the wedding dress, receive the guests and the document processing.

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學歷 Education.

文藻外語大學 (Wenzao Ursuline University of Languages), 學士學位
日本語文系 (Department of Japanese Language and Literature)
| 2012.09 ~ 2016.06

具備翻譯經貿旅遊日語教學英日商業書信等職場需求之專業能力

To acquire professional Japanese proficiency which suits the need for working in various careers such as translation, business, tourism, business e-mail, and Japanese language teaching.


【活動和社團】

  • 賃居生服務會: 籌畫賃居相關講座及活動,曾擔任總務一職
  • 英文初戀營: 全英文團康活動
  • 日語話劇: 美術幕後製作
  • 反毒大使

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技能 Skill.


電腦技能 (Computer Skills) 

Microsoft Office

  • PowerPoint
  • Outlook
  • Word
  • Excel


語言 (Languages)

  • Chinese - Native
  • English - TOEIC 715
  • Japanese - N2


業務核心技能 (Business Skills)

  • 客戶溝通協調
  • 陌生開發
  • 仔細確認訂單細節並與相關部門一併確認出貨事項
  • 危機處理
  • 客戶關係經營與維護
  • 款項追繳暨收款

語言證書 Language Certificate.

多益測驗 TOEIC Test --- 715

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日本語能力試驗 Japanese-Language Proficiency Test --- N2

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個人累積 Personal Accumulation.

 -「優美的姿態,來源為與知識同行。持續吸收與學習新知,認真、自由且自律地生活著。 」

營隊/社團 Camp/Societies

大學時曾參加過新生英文初戀營,為期6天的活動,期間只能說英文的特別規定及團體活動,讓我們新生之間的距離在短時間拉近,也在各項活動中展現了團隊合作分享喜悅,非常歡樂的活動!

我也曾參加過紫藤花反毒社團,擔任反毒大使,為提倡反毒知識,前進許多小學,以設計小遊戲的方式為小朋友增加知識。

I participated in orientation events for freshman, which the participant can only speak in English during the event. We showed the team spirit and sharing happiness on every group activities.

I also participated in society which helping students about rental housing. Furthermore, I also participated in the school club of anti-drug, which would go to the elementary school to promote the anti-drug.

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日本自助行 Self-guided Trip

我非常喜歡旅行,旅途中能發揮自己的專長讓我很有成就感,而對我來說自助旅行的魅力更是能在旅途中發掘更多不一樣的自己。透過旅途中遇到的各種突發狀況除了運用自己的專長外學習著觀察四周並思考著如何運用周圍事務度過難關,每次預料外的計畫總是能在旅途中帶來驚喜,

I love traveling, so I have the experiences of self-guided trip. Every times, I felt a sense of accomplishment while I was going self-guide trip by using my expertise.
Sometimes, emergency is out of my expectation. However, it gave me a chance to learn how to solve the problem.

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咖啡品評 Coffee Tasting

在星巴克,我最喜歡咖啡品評的活動,透過向顧客分享我喜愛的咖啡豆的風味及沖泡方式,讓顧客更了解如何使用我們的產品並喝到同樣美味的咖啡,透過這樣的分享活動讓顧客願意購買也讓我在銷售上更有成感

This is my favorite activity in Starbucks. Before the COVID-19 broke out, we would hold the coffee tasting to share coffee beans and coffee equipment to customer. The reason that I like this event is because it makes me feel a sense of accomplishment about selling products through the event.


聖誕活動 Shopping Party

每年12月都會舉辦2天85折的商品活動,我今年也學習當領導者引導團隊達成目標透過分享及專業產品介紹,在團體展現,我帶領夥伴在班次上成功達成業績;在個人績效,為門市貢獻8個馬克杯、4包咖啡豆、6盒掛耳咖啡及其他周邊商品,在商品類銷售額貢獻了11000元,在班次上個人商品總額佔商品類營業額的48.5%

一年一度的聖誕商品優惠活動,吸引許多顧客購買,也因此多項商品缺貨,需要調貨的頻率也提高,為了滿足顧客需求,我也在活動前協助顧客向其他門市調撥商品,或是協助顧客詢問他門市的庫存量,並與他門市協商取貨事宜,展現跨門市溝通協調能力,並在聯繫後追蹤售後滿意度。

Every years, we would hold the event that every products get 15% off to celebrate the Christmas in two days. By recommending the popular products and introducing the features of products,  I sold 8 mugs, 4 packets of coffee beans, 6 boxes of  drip bag coffee, and other peripheral products. I took the 48.5% of the commodity revenue in 2 days. 

We also provide the service of helping customers to transfer the goods from other departments, and ensure satisfaction.

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更多關於我.

關於我 

我是許斐閔,來自南投。小時候起我的父母就開始培育我的語言基礎,也時常帶著我到其他國家旅遊,也曾經讓我獨自跟著遊學團至國外學習,因此讓我在接觸外國文化的同時,培養我勇於挑戰獨立自主的個性也有願意學習吸收新知識的積極態度。 

工作經驗 

我從文藻外語大學畢業後,曾經做過禮服秘書、國貿助理以及星巴克值班經理,從助理工作到管理者的職位變換,讓我學到更多關於分享回饋式的溝通方式更能讓團隊合作發揮最大作用遇到問題時懂得運用周圍資源來解決問題以及如何讓整體銷售業績提升,這過程中,慢慢的對銷售領域有興趣,相信我的謹慎細心積極學習語言能力及從工作經歷中獲得的溝通解決問題等能力能為貴公司帶來更多發展可能及貢獻

總結 

我是一個喜歡學習新事物,尤其對跨國文化有興趣 ,也勇於嘗試,追求更棒的自己。我認為在跌跌撞撞的人生中,各種經歷都是學習與成長,讓我對人事物抱著尊重與包容的態度樂於接受不同文化及各方意見練就我溝通協調的能力及解決問題的能力,我也相信自己能以誠信對待工作及客戶,以同理、坦承尊重展現團隊合作,創造最高價值,透過分享讓彼此成為更棒的夥伴。

 

More About Me.

 About Me

 I’m Stephanie. I graduated from Wenzao Ursuline University of Language. When I was a child, my parents took me to travel many countries. As a result, I interested in languages and transnational culture. Regarding to my personality, I’m patient, independent, loyal, responsible, and willing to learn.

 Work Experience 

After graduating, I worked as a secretary to help customers choosing their wedding dresses at a wedding company. I also worked as an international trade assistance in a furniture company. Besides the document processing, I also assisted the superiors to discuss about the cooperation with client. And now, I’m a management trainee in Starbucks, providing the customer service and selling products. From those experience, I’m conscious of getting more interested in sales. Thus, I believe my caution, aggressive, my language ability, and the communication skill and problem-solving would create value for you.

Conclusion

I couldn't agree more with your company's vision. Besides, I believe my honest, esteem, willing to share, and my positive attitude  would not disappoint you. I would be very grateful if you would give me an opportunity for having an interview to give you my further information.
Thank you for your kind attention to my resume.



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