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Miranda Asima Sinaga

(021) 584-4859 / 085959729111

Komp. Dep. Keuangan D-22 Joglo Jakarta Barat, Indonesia


Summary

  • Dynamic hospitality skilled
  • Possessing comprehensive background in fine dining and hospitality, Flexible problem solver with a positive attitude
  • Experience in hospitality industry and handle CSR (as part of Government Scholarship team)

Experience

JSO - Senior Customer Service

January 2017 - Present

  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or directly.
  • Resolve complaints and order issues.
  • Keep abreast of new company products and services.
  • Compile and print reports.
  • Train agents on how to adequately address problem over the phone, directly and how to write correspondence.
  • Work with management on customer service initiatives. Utilize social media to respond to customer complaints and praise.
  • Handle sales and contract for Virtual Office.
  • Handle renewal Virtual Office.
  • Handle building and government domicile for tenant.
  • Monitoring and reporting every defect in JSO.

Dinas Pendidikan Provinsi Kalimantan Timur - Customer Service Supervisor

January 2015 - December 2016

  • Supervise customer service team to minimize data error and to make sure that scholarship customer service team runs the process smoothly
  • Handling complain regarding scholarship
  • As a facilitator for ISBI Tenggarong University scholarship recruitment process
  • Coordinate with ISI Jogjakarta University regarding scholarship cooperation with ISBI Tenggarong University
  • Handle bank transaction
  • To make sure that every years Dinas Pendidikan Kalimantan Timur (East Kalimantan education government office) have all the report regarding ISBI college student progress and to decide whether some students are still entitled to have their scholarship or determined their scholarship based on the report
  • Compile all scholarship documents
  • Do yearly report regarding ISBI scholarship program

JSO - CSA

August 2012 - February 2013

  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Maintain the general filing system and file all correspondence
  • Assist in the planning and preparation of meetings, conferences and conference telephone calls

Shangri- La Hotel Jakarta - Sales Coordinator (Shang Palace Restaurant)

April 2009 - April 2010

  • Responsible for responding to all leads and inquiries made to the property via phone, email and walk in clients.
  • Handle inquiries for wedding, birthday party, meeting,etc
  • Compose, publish and distribute Banquet event order (BEO) to all department heads and personnel who are involved in servicing banquets function and distribute promptly to all departments about notice of any change in the Banquet event order (BEO)
  • Prepare signage and menu items for all banquet events function.
  • Act as a liaison between all related hotel departments and host of the function.
  • Responsible to attend periodic sales meetings and circulate minutes of the meetings and regular follow ups.
  • Maintaining the entire sales correspondence data base, information and folders.
  • Coordinate with Restaurant’ Shang Palace operation team on a timely basis to ensure complete customer satisfaction.
  • Updating DSR (Daily sales Report) and revenue projection on a daily bases.

Skills

  • Microsoft (Word, Excel, Power Point)
  • Adobe Acrobat Reader


Quotes

  • "If someone offers you an amazing opportunity and you're not sure you can do it, say yes-then learn how to do it later" - Richard Branson
  • "The best way to find yourself is to lose yourself in the service of others" - Mahatma Gandhi
  • "Somedays you just have to create your own sunshine"
  • "Be so good they can't ignore you" - Steve Martin


Education

STIEPAR YAPARI AKTRIPA (2008 - 2011)

Major            : Tourism Mangement

GPA               : 3,4 / 4,0

STP Bandung (2003 - 2006)

Major : Tourism Mangement GPA : 3,4 / 4,0

GPA : 3,02 / 4,0

SMU N 101 Jakarta (2000 - 2003)



Languages

  • Bahasa Indonesia      Spoken 10      Written 10     (Mother Languages)
  • English                          Spoken  8        Writen    8



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