Komp. Dep. Keuangan D-22 Joglo - Jakarta Barat, Indonesia
Dynamic hospitality skilled
Possessing comprehensive background in fine dining and hospitality, Flexible problem solver with a positive attitude
Experience in hospitality industry and handle CSR (as part of Government Scholarship team)
Experiences at Sales area in Shangri-La Jakarta as Sales Coordinator and JSO as Virtual Office Sales
JSO - Senior Customer Service & Virtual Office Sales
January 2017 - Present
Investigate customer's problems and find solutions.
Communicate with customers via phone, email, or directly.
Resolve complaints and order issues.
Keep abreast of new company products and services.
Compile and print reports.
Train agents on how to adequately address problem over the phone, directly and how to write correspondence.
Work with management on customer service initiatives.
Utilize social media to respond to customer complaints and praise.
Handle sales and contract for Virtual Office.
Handle renewal Virtual Office.
Handle building and government domicile for tenant.
Monitoring and reporting every defect in JSO.
Dinas Pendidikan Provinsi Kalimantan Timur - Scholarship Team
January 2015 - December 2016
Maintain customer service team to minimize data error and to make sure that scholarship customer service team runs the process smoothly
Handling complain regarding scholarship
As a facilitator for ISBI Tenggarong University scholarship recruitment process
Coordinate with ISI Jogjakarta University regarding scholarship cooperation with ISBI
Handle bank transaction
To make sure that every years Dinas Pendidikan Kalimantan Timur (East Kalimantan
education government office) have all the report regarding ISBI college student progress and to decide whether some students are still entitled to have their scholarship or determined their scholarship based on the report
Compile all scholarship documents
Do yearly report regarding ISBI scholarship program
JSO - CSA
August 2012 - February 2013
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and
responses; gathering and researching information; assembling and forwarding information;
verifying customer's understanding of information and answer.
Improves quality service by recommending improved processes; identifying new product and
Maintain the general filing system and file all correspondence
Assist in the planning and preparation of meetings, conferences and conference
Shangri- La Hotel Jakarta - Sales Coordinator (Shang Palace Restaurant)
April 2009 - April 2010
Responsible for responding to all leads and inquiries made to the property via phone,
email and walk in clients.
Handle inquiries for wedding, birthday party, meeting,etc
Compose, publish and distribute Banquet event order (BEO) to all department heads
and personnel who are involved in servicing banquets function and distribute promptly to all departments about notice of any change in the Banquet event
Prepare signage and menu items for all banquet events function.
Act as a liaison between all related hotel departments and host of the function.
Responsible to attend periodic sales meetings and circulate minutes of the meetings
and regular follow ups.
Maintaining the entire sales correspondence data base, information and folders.
Coordinate with Restaurant’ Shang Palace operation team on a timely basis to ensure
complete customer satisfaction.
Updating DSR (Daily sales Report) and revenue projection on a daily bases.
Microsoft (Word, Excel, Power Point)
Adobe Acrobat Reader
"If someone offers you an amazing opportunity and you're not sure you can do it, say yes-then learn how to do it later" - Richard Branson
"The best way to find yourself is to lose yourself in the service of others" - Mahatma Gandhi
"Be so good they can't ignore you" - Steve Martin
STIEPAR YAPARI AKTRIPA (2008 - 2011)
Major : Tourism Mangement
GPA : 3,4 / 4,0
STP NHI Bandung (2003 - 2006)
Major : Tourism Mangement
GPA : 3,4 / 4,0
GPA : 3,02 / 4,0
SMU N 101 Jakarta (2000 - 2003)
Bahasa Indonesia Spoken 10 Written 10 (Mother Languages)