Mithilesh Kumar
[email protected] • 8340262278 • Hyderabad, India.
Technical Executive/Support Engineer/Application Trainee iConcept Software Services Pvt. Ltd• Visvesvaraya Technological University, Basavakalyan Engineering College, Basavakalyan
Experience
Experience 03, November 2018 - Present
Technical executive/Support Engineer/Application Trainee: - iConcept Software Services Pvt. Ltd•.
Role and Responsibility: -
Application installation configuration.
Application user trainee.
Daily Report maintenance.
Application performance mapping.
App User accountability.
SQL Access control and management.
Client place trainee Providing application support on email, phone and web Skype, Webex and Team viewer. Application functionality testing.
Troubleshooting any reported problems.
API Call configuration Customer on board.
Answering technical queries
Responsibility for documenting the configuration of the system.
SMS campaign management Citrix platform handler HPSM/Jira/Service Now ticketing tools Handling various applications related to Agri Bussiness.
Postman and postmaster
.
Experience 02, Aug 2017 - November 2018
Technical executive/Support Engineer: - DataAegis Software Pvt Ltd.
Role and Responsibility: -
Handling the Easysendy Pro, Aritic, AriticMail, Aritic Desk, Aritic PinPoint(Marketing Automation tools)
Providing application support on email, phone and web Skype and Team viewer.
Testing the application.
Troubleshooting any reported problems.
Email Campaigning and Email Marketing.
Configuration of SMTP Server
Answering technical queries
Responsibility for security & Configuration of SMTP Server
Responsibility for documenting the configuration of the system.
Handling the databases.
Experience 01, May 2017 - Aug 2017
Associate QA :- Impelsys India Private. Limited
Good work experience in Manual Testing and Automation Testing during training.
Studied FDS in detail and create Test Cases depending on those requirement and provided documents.
Explore Web ebooks quality and create Test Cases depending on the Functionalities and Non Functionalities.
Identified the key test requirements with respect to the functionality and performance of the application.
Very good knowledge on Software Development Life Cycle(SDLC), Software Test Life Cycle(STLC) and Test Processes.
Familiar with Methodologies in SDLC like Water-Fall and V-Model.
Education:
Skills
Programmable Language
Database- sql, Python. API, Postman API Integration.
TECHNICAL SKILLS
Email Marketing Tools, SMS Marketing Tools, Marketing Automation Tools, Amazon Web Services, DNS Zone, Help Desk, HRM, CRM, API Testing.
Other Skills
Team Management,
Project Management,
Strategic Planning, Risk Taker, Microsoft Word,
Microsoft Excel,
Microsoft PowerPoint,
Microsoft Office.
Outlook Setup And configuration.
Workshop Attended:- 4 days workshop on CLOUD COMPUTING from Make Interns(IIT Kharagpur) Organised by Department of Computer science & Engineering.
STRENGHTS
• A good listener and hard worker.
• Confident in handling any kind of pressure.
• Ability to learn new technologies in short time and to study independently .
• Love to communicate & meet different kinds of people with different culture.
• Work effectively in a team.
PERSONAL DETAILS
Applicant Name : Mithilesh Kumar
Father’s Name : Gopal Sahni
Date of Birth : 03 March 1993
Marital Status : Single
Gender : Male
Mother Tongue : Hindi Languages known : English, Hindi, Bhojapuri, Maithili.
Nationality : Indian
Hobbies : Listening music & plantation .
Address for Communication : Mithilesh kumar,
s/o:-Gopal Sahni
Vill:-Silaut, po:-Pokharaira,dist+ps:-Samastipur
Pin: 848113 (BIHAR)
DECLARATION: I hereby declare that all the particulars furnished above are true and correct to the best of my knowledge.
Place: Hyderabad
(MITHILESH KUMAR)
