Miya Chou

Product Manager & UX Designer

  • 5+ year product planner/manager & design leader role from 2013.
  • 5+ year SAAS platform product planning/management experience.
  • 4 year of 0 to 1 product planning experience in startup company.
  • 10 year user experience designer/researcher.
  • Flexible person to changing environment and various industries.
  • International worker.

CONTACT

   +886.983.721.410      [email protected]      https://miyakaapril.wordpress.com  


WORK EXPERIENCE

Dec 2020 - Present

Product Manager  Glaibo Digital Inc.

  • Defined & managed a new membership system from 0 to 1, including integration and go-live project to 3 brands. (Ongoing now)
  • Defined a 0 to 1 payment-as-a-sevice platform supporting cryptocurrencies, redefine financial/operation process. (Ongoing now)
  • Proposed & redefine support experience from level 0 to 2, including integrating AI chatbot, internal ticketing management process.(Ongoing now)

Oct 2019 - Oct 2020

Product Manager  NextDrive Inc.

  • Defined 0 to 1 SAAS electricity management platform and end-user IoT mobile app; Helped company to close deal with Top 2 electricity companies in Japan. 
  • Establish product design process and multi language product management guideline; and apply with cross teams

Aug 2015 - Aug 2018

Product Manager & Lead UX Designer  AMPOS Solutions Inc.

  • Defined and managed product MVP from 0 to 1 in one month, started to iterate right after release.
  • Established SAAS model, and lead teams to do customer visit to improve product marketing. Increase product engagement at least 100%.
  • Designed an employee training system, recognition system, which increased customer's working efficiency at least 300%.
  • Lead teams to integrate UX/UI system.

Sep 2013 - May 2015

Sr. UX Designer  Gaminc Inc.

  • Defined an interactive car infortainment system with carplay module; Helped company to close deal with well-known car company in Japan.
  • Lead teams to conduct user research; evangenize design thinking techniques in teams.

Apr 2012 - Jun 2013

UX Designer  Splashtop Inc.

  • Plan user centered design plus pre-design/post-design research
  • Define product requirements and perform analysis with stakeholders
  • Introduce UCD to teams and build UCD product development cycle

Jun 2007 - Mar 2012

UX Designer & Researcher  Trend Micro Inc.

  • Develop high level concept sketch, flow, mockups and prototypes iteratively

  • Create user profiles, personas and scenarios

  • Plan and conduct various user research; adopt new research methodologies

  • Provide usability evaluations based on user studies with cross functional teams

EDUCATION

Sep 2004 - Jun 2007

National Chiao Tung University

New Media & User Experience, Communication Studies

Sep 1999 - Jun 2003

Taipei Municipal University of Education

Science Education


SKILL

User Experience


  • User Testing
  • User Research
  • Heuristic Evaluation

Product


  • SAAS Platform
  • iOS/Android App

Process


  • Scrum
  • Design Thinking

Language


  • Chinese
  • English
  • Japanese
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