Miya Chou
Product Manager & UX Designer
- 5+ year product planner/manager & design leader role from 2013.
- 5+ year SAAS platform product planning/management experience.
- 4 year of 0 to 1 product planning experience in startup company.
- 10 year user experience designer/researcher.
- Flexible person to changing environment and various industries.
- International worker.
CONTACT
+886.983.721.410 [email protected] https://miyakaapril.wordpress.com
WORK EXPERIENCE
Dec 2020 - Present
Product Manager Glaibo Digital Inc.
- Defined & managed a new membership system from 0 to 1, including integration and go-live project to 3 brands. (Ongoing now)
- Defined a 0 to 1 payment-as-a-sevice platform supporting cryptocurrencies, redefine financial/operation process. (Ongoing now)
- Proposed & redefine support experience from level 0 to 2, including integrating AI chatbot, internal ticketing management process.(Ongoing now)
Oct 2018 - Oct 2020
Product Manager NextDrive Inc.
- Defined 0 to 1 SAAS electricity management platform and end-user IoT mobile app; Helped company to close deal with Top 2 electricity companies in Japan.
- Establish product design process and multi language product management guideline; and apply with cross teams
Aug 2015 - Aug 2018
Product Manager & Lead UX Designer AMPOS Solutions Inc.
- Defined and managed product MVP from 0 to 1 in one month, started to iterate right after release.
- Established SAAS model, and lead teams to do customer visit to improve product marketing. Increase product engagement at least 100%.
- Designed an employee training system, recognition system, which increased customer's working efficiency at least 300%.
- Lead teams to integrate UX/UI system.
Sep 2013 - May 2015
Sr. UX Designer Gaminc Inc.
- Defined an interactive car infortainment system with carplay module; Helped company to close deal with well-known car company in Japan.
- Lead teams to conduct user research; evangenize design thinking techniques in teams.
Apr 2012 - Jun 2013
UX Designer Splashtop Inc.
- Plan user centered design plus pre-design/post-design research
- Define product requirements and perform analysis with stakeholders
- Introduce UCD to teams and build UCD product development cycle
Jun 2007 - Mar 2012
UX Designer & Researcher Trend Micro Inc.
Develop high level concept sketch, flow, mockups and prototypes iteratively
Create user profiles, personas and scenarios
Plan and conduct various user research; adopt new research methodologies
Provide usability evaluations based on user studies with cross functional teams
EDUCATION
Sep 2004 - Jun 2007
National Chiao Tung University
New Media & User Experience, Communication Studies
Sep 1999 - Jun 2003
Taipei Municipal University of Education
Science Education
SKILL
User Experience
- Prototype Testing
- User Research
- Persona
- Heuristic Evaluation
Product Plan/Management
- SAAS Platform
- iOS/Android App
- Training System
- Recognition System
Car Infortainment System
Process
- Scrum/Agile/Kanban
- Design Thinking
Marketing
- Survey and Questionnaire
- Service Design
- Focus Group
- Competitive Analysis
Software
- JIRA
- Figma
- Sketch
- InVision
- Adobe XD
- Axure
Language
- Chinese (Main)
- English (Business Level)
- Japanese (JLPT N2)
