CAREER OBJECTIVE & OVERVIEW
I am friendly, passionate about community and customer service and enjoy working with a wide variety of people as well as working as a team. In addition, I am hardworking, resilient, enthusiastic about learning new skills as well as being reliable and willing to do what it takes to get the job done and am always looking for a challenge. I know bookkeeping/data entry/accounting processes and customer service as well as basic business planning and can perform general administrative tasks.
My career began with the Department of Transport and Main Roads at Central Operations & Support (COS) as a Processing Officer at Carseldine location and now as a Fines and Investigations Support Officer based in the city location.
Queensland Certificate of Education, Yeronga State High School, 29 Jan 2013 - 20 Nov 2015
Completed Year 12 senior school qualification at Yeronga State High School.
Certificate III in Accounts Administration, Yeronga State High School, 29 Jan 2013- 27 Sept 2015
Completed Cert 3 in Accounts Administration. This course provided me with operational knowledge and practical work skills that are relevant in the financial world. I can now perform general administration duties, manage and prepare general journal & ledger entries, accounts receivable, accounts payable, bank reconciliation as well as financial statements.
Activities and Societies: QUT - Pathway to university for senior students, ECOMAN - Simulated business program for year 10 and 11 students, GriffithBUSINESS Year 12 Program, GriffthBUSINESS School - Ambassador program for year 10 and 11 students. And in August 2017, I participated in a panel discussion on behalf of Queensland Settlement Collaboration at MDA Woolloongabba - on how to go about "shaping a better future for all Australians" and "creating a shared vision for refugee settlement in Queensland"
30.OCT.2017, Department of Transport & Main Roads (TMR) - Present
On December 10th, 2018, I commenced my current role of Fines and Investigations Support Officer in the city location.
My career began with the TMR as a Casual Processing Officer at Carseldine location until I gained my current position(above) in the city location. As a Casual Processing Officer, I was put in areas where there was more work needed to be done. Under this circumstance, I'm was specifically multiskilled across Registration, Licencing and Logbook areas, and worked in a team-based environment and contributed positively to the teams to multi-skill, multi-task and job rotate through all of the duties and activities conducted through the Unit.
Accountabilities included;
01/02/2017 - 27/10/2017, Queensland African Migrant Services (QAMS)
I volunteered for the Queensland African Migrant Services (QAMS)(www.qams.org.au) as Bookkeeper. (I was mainly a volunteer but relieved the role for 5 weeks for the period 15/8/17 to 19/09/17 until the bookkeeper return back from her leave) Due to circumstance change, I ceased my Volunteer Bookkeeping role with QAMS, however, I am still a volunteer and do help out with fundraising events when I am called in free my time. QAMS is a registered not-for-profit charitable organisation that is based in Queensland. In addition to other charitable work it does, QAMS relentlessly works in closing the gap in literacy and numeracy among Queensland African refugees and migrants. This way, they can settle and integrate easily, contribute and give back to the broader Australian Community.
As a bookkeeper, my functions were, but not limited to the following:
May 2015, ‘Open Day’
In May 2015, I have volunteered for the open day of my school; Yeronga SHS. This is a day where the grade 5 and 6 students are invited to spend a day at our high school to experience what high school is like, especially to see what our high school Yeronga can offer them if they choose it. I have volunteered for chemistry and biology classes. My role was to ensure that the kids were doing the right thing both in classes and labs and answering their questions as well. Put safety first at all times and assisted the grade 5 and 6 students wherever I could. The day went well and by the end of the day, the primary students went home happy and exhausted. I enjoyed it and it was a great feeling helping out the primary kids through their transition to high school and most importantly, it was a great feeling giving back to my school.
PERSONAL QUALITIES/SKILLS
ADDITIONAL INFORMATION
Languages I speak other than English: Somali, Kiswahili/Swahili, Fumbira(limited)
Hobbies: Soccer, cycling, skating, volleyball, ice skating, traveling & music
Department of Transport and Main Roads
A/Supervisor (Fines & Investigations Unit)
Revenue Protection, TransLink Division
P: (07) 3338 4679
Department of Transport and Main Roads
Team Leader (Customer Service Direct)
Customer Services Branch
P: 3066 9380
Department of Transport and Main Roads
Team Leader (Central Operations and Support)
Customer Services Branch
P: 3066 4735
Department of Transport and Main Roads
Principle Manager (Central Operations and Support)
Customer Services Branch
P: (07) 3066 9388 M: 0477 325 361
Department of Transport & Main Roads
Regional Manager
SEQ Translink Division
P: 07 3863 9890 M: 0438 072 3495