Bengaluru, Karnataka, India
A professional with over six years' experience in customer service, HR and payroll operations. Currently, employed by Accenture as a "Transaction Processing Analyst" in their Operations division. Managing employee relations and taxes for US and Canadian workers from beginning to end.
-Enhance and track the environment of control.
-Ensure that all services are correctly completed and issued to clients on schedule.
-Provide timely information on pending requests and possible impacts on other processes for stakeholders and clients.
-Respond to client service/internal inquiries as soon as possible to ensure that all inquiries are logged and handled in a timely manner.
- Identify and scale problems quickly and promptly that can affect service.
-Determine and enforce cost-cutting steps.
-Adopt best practices through partnership with other processing teams.
-Work closely within the team to ensure the completion of all daily activities and checklists.
June 2017 - Present
-Find customers and cultivate long-term partnerships.
-Recognize the needs of the customer.
-Examine applications and resumes.
-Use database, social media, and other methods to find candidates.
-Assume control of the pre-interview screening process.
-Assign the most qualified applicants to various positions.
-Develop relationships with job seekers and provide guidance.
-Assist in the finalization of agreements between the candidate and the employer.
December 2016 - May 2017
-Customer Service/Inside Sales for Optus, a well-known Australian telecommunications firm.
-Semi-Voice Method, which includes Chat, Email, Cold Calling and Up-selling.
-Cross-selling of telecom/media items such as "Netflix" and "Fetch TV."
-Responding to customer complaints and questions via email and chat.
-Material delivery/replacement coordination with Australian and Philippines coworkers and warehouse.
-Dealing with consumer questions and problems. Delivery monitoring was also included.
-Processing refunds and cancellations, as well as raising service demands.
-Collaborated with the Sales, Service, and Retentions teams, as well as relocations for smooth operations.
March 2015 - November 2016
2012 - 2013