Work Experience
Customer Support Senior Associate • Amazon
July 2020 - Present
Handle North American Amazon customers or clients with their accounts, orders, pre and post purchasing queries.
Promoted as a Subject Matter Expert with in 8 months of hitting production.
Handled a Team of 12 members as a mentor.
Achieved high level of customer satisfaction by maintaining PRR above 95% during whole tenure while working for Amazon-Flex & DSL.
Worked on Multiple channels support i.e., Chat, Call & Email.
Supports other markets such as UK, IN, Australia when needed.
Education
Brilliant Group of Institutions
Btech Mechanical
2014 - 2018
Srinivasa Junior College
Intermediate
2012 - 2014
Vikas High School
High School
2011 - 2012
Skills
- MS Office
- Excel
- PowerPoint
Languages
- English — Professional
- Hindi — Native or Bilingual
- Urdu — Native or Bilingual
