Xiao Xuan (Monly), Zhuang

Care of users, brings us better.

M.B.A. Service Science at NTHU.
B.S. Psychology at NCKU.

Worked for UX for more than 1 year, having both B2B and B2C research experience, and was responsible for Research Ops topics.

Education

2022 - 2024

Major in Innovation Design and Marketing Management, GPA 4.15/4.3.
Rank 1/28 in Human-Computer Interaction, 1/22 in Designing for Service.
Rank 1/25 in Digital Innovation and E-commerce, 1/22 in Quantitative Research Methods in Marketing.

2017 - 2021

02. 2023 - 08. 2023
Taipei (Hybrid), Taiwan

Responsible for 3 B2B user research projects and Research Ops projects.
In charge of LLM NLP projects, including boosting the related knowledge of the department's 50 members and conducting competitor research. Proposed 3 key business strategies, which were invited for presentation to the AI team for future application.
Assisted in 3 interviews with CISOs from the U.S., clarifying key Threat Hunting user scenarios, and assisted in completing the integrated user journey consisting of all stakeholders.
Held a data training course for PMs and Data Analysts with about 50 participants. Received positive feedback, especially from PMs, for fostering a data-centered mindset.
Optimized the research delivery section by improving the cross-function communication with RD team, facilitated the circulation of user and technical knowledge.

07. 2022 - 08. 2022
Taipei, Taiwan

Responsible for user research and project management.
Directed research planning, managed a workshop with 20 participants, and conducted 8 interviews with 2 different stakeholders from 3 countries, including the U.S. and Japan.
Clarified the research questions clearly, proposed, and prioritized 6 suggestions by severity and feasibility, which received numerous endorsements from stakeholders and became valuable suggestions for future improvement.

06. 2021 - 01. 2022
Taipei(Hybrid), Taiwan

Responsible for UX Design, Project Management, and Teaching Assistant.
Participated in 5 online and offline service design projects, conducted more than 25 user interviews, and 3 interface designs.
In charge of the "Taiwan Tax Declaration Mobile Website Optimization Project" which will be launched in May. 2022.
Modified project process, accelerated the efficiency by 50%, and achieved the design suggestions adoption rate more than 90%.
Assisted in the development of innovative business models, which were successfully enabled by the owners.

05. 2020 - 03. 2021

Responsible for logo, key visual design, and related graphic design applications, successfully delivered them to the commercial district.
Initiated the design process from the semi-structured interview and provided a variety of mood boards to define their spiritual value and direction successfully.

02. 2020 - 04. 2020