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Muhammad Gamal Abo Elmagd

I'm that person who interested in meeting new friends and communicating with other people from other countries ,so i made up my mind to start my own businesses life from this point. I've learned many things at school but most the important things that I've already learned was in the real life from the different cultures.

[email protected]
+201003494673
El Gaish st. 

Qantara East, Ismailia

Egypt

Work Experience

Experience 01, 01 Aug 2016 - Present

Agent ,Vodafone costumer service                                                                                          Cairo

  • Greet customers warmly and ascertain problem or reason for calling. Act as the company gatekeeper.Suggest solutions when a product malfunctions.
  • Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
  • Advise on company information. Resolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.
  • Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders. Answer questions about warranties or terms of sale.

Experience 02, 01 Aug 2011 - 04 Feb 2015

Salesman ,Perfume Shop                                                                                                          Sharm El Sheikh

  • This job needs the art of marketing to convince customers that you bring them the fittest smell for them.
  • know all kinds of products that you have in your shop which sweet which fruity which fresh and which thick.
  • having a sense of humor to attract people to go inside your shop seeing what you offer.
  • offer the best hospitality ever to your customer to make them trust in you that is help you to sell them your products easily.

Languages 


Arabic

Mother Language.


English

Fluent Reading, Writing, Listening and Speaking.


Russian

Very Good Reading, Writing, Listening and Speaking.

Education


  • Bachelor Degree
    Ain Shams University - Faculty of Languages (Al-Alsun)                                                               Sep/2009 - Jun/2014

Courses
  1. Amadeus Global Travel Distribution Flights And Airline Tickets.
  2. Language Courses - MODLI "the Ministry of Defense Language Institute".
  3. ICDL - International Computer Driving Licence.
  4. Russian Language course with a native instractor.

Skills & Competences


Self

Ability to work under pressure, Responsibility.

Analyzing problems, Problem solving, Patience.

Translating words,Teaching skills,Training skills.


Teamwork

Advising people,Teamwork skills,Supporting others.

Sense of humor, Friendship, Flexibility.

Customer service skills,Dealing with complaints.

Interests


Sports particularly football and tennis, Reading books and novels, Travelling and Photography.

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