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Muhammad Gamal Abo Elmagd

I'm seeking a challenging position in a multinational organization where I can make good use of my experience background to help achieve the growth of this organization as well as developing my knowledge, enhancing my skills through my new tasks.

 El Gaish st. Qantara East, Ismailia              15/09/1992


Skills

 Work Experience


Experience 01, 01 Aug 2017 - Present

Agent , Orange costumer service and sales representative.                                                                 Ismailia


  • Managing incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents.

Experience 02, 15 Aug 2016 - 20 Feb 2017

Agent ,Vodafone costumer service                                                                                                          Cairo


  • Greet customers warmly and ascertain problem or reason for calling. Act as the company gatekeeper. Suggest solutions when a product malfunctions.
  • Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
  • Advise on company information. Resolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.
  • Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders. Answer questions about warranties or terms of sale.

Experience 03, 01 Jun 2011 - 30 Oct 2015

Salesman ,Perfume Shop                                                                                                             Sharm El Sheikh


  • This job needs the art of marketing to convince customers that you bring them the fittest smell for them.
  • know all kinds of products that you have in your shop which sweet which fruity which fresh and which thick.
  • having a sense of humor to attract people to go inside your shop seeing what you offer.
  • offer the best hospitality ever to your customer to make them trust in you that is help you to sell them your products easily.

 Education

  • Bachelor Degree
    Ain Shams University - Faculty of Languages (Al-Alsun)                                                               Sep/2009 - Jun/2014
                                                                                                                                                                       Grade: Good

Courses
  1. Amadeus Global Travel Distribution Flights And Airline Tickets.
  2. Language Courses - MODLI "the Ministry of Defense Language Institute".
  3. ICDL - International Computer Driving Licence.


 Languages 

Arabic

Mother Language.

English

Fluent Reading, Writing and Listening. Upper Intermediate Speaking.

Russian

Very Good Reading, Writing, Listening and Speaking.

Technical skills                                 Key skills

  • Windows (XP, Windows 7,Windows 8 ,Windows 10)
  • Microsoft office (Word,Exel,Power Point,Outlook)
  • PAN, VPN, LAN, WAN ,WLAN ,SD-WAN
  • Siebel & CCAT
  • Amadeus Central Reservations System
  • Android and IOS

  • Ability to work under extreme stress and pressure.
  • Communication skills.
  • Ability to explain and train people.
  • Problem Solving and Team Player
  • Planning and Organizing.
  • Systems Knowledge.

 Interests

                                

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