Nada sameh

Motivated CSR , Skilled at meeting customer needs with expert customer rapport.stays on top of demands in fast-paced environments by effectively using slow Periods.Maintain Organized ,clean and safe work areas with
diligent attention to important details.

28 Adly Kafafy Masr el gededa (EL NOZHA)
[email protected]

Work Experience

Subject Matter Expert  •  Teleperformance

September 2015 - December 2021

Support New waves of new employees to gain the knowledge and
experience to communicate with the customer for problem solving
Sabre support, Amadeus support, soft skills.
Troubleshoot problems and developed successful solutions.
Developed successful project goals and strategies in collaboration
with team members.
Worked on hotel changes, cancellations and booking.
Worked on flight Exchanges, Schedule changes, cancellations and refunds.

Sales Representative  •  Emerging Media

July 2014 - August 2015

Exceeded Sales objectives with tenacious approach to capturing new
leads and customers.

Improved profitability of existing accounts by continuously reviewing
opportunities, identifying key personnel, and building strong
Maximized customer satisfaction by quickly responding to any concern
or request.
Making outbound calls to achieve a sales target for mobile packages.


2012- 2016

Faculty of Law Ain Shams university



  • Multitasking
  • Written Communication
  • Time Management
  • Problem Solving
  • Collaboration
  • Soft Skills
  • Organized
  • Diligent
  • Motivated
  • Fast-Paced Environments


  • English — Fluent
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