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Nayyar Arjumand

Hardworking Sr.Customer Service Executive bringing 7+ of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Sr.Customer Service Executive
City, AE
[email protected]

Work Experience

Emirates Group- Emirates Airline , Sr.Customer Service Executive , Jun 2006 ~ Present

Provide detailed and accurate accounts of customer calls for prevention of future audit issues.
Meet performance targets in all areas such as customer satisfaction, and issue resolution.
Up sell company products and services to customers and meet target sale conversions.
Takes calls and listens to client concerns regarding their accounts.
Responds to client inquiries through phone, chat, or e-mail. Meet customer requirements and achieve their confidence. Identifies the actions necessary in order to obtain the results needed by the customer.
Provides answers to client questions and queries.
Handles customer complaints and achieve customer requirements according to company standards.
Refers client to superiors for other concerns.
Records actions taken and modifications done during the phone transaction.
Generates sales leads through telemarketing.
Conducts phone surveys to clients to ascertain the company's quality of service.
Generated additional revenues utilizing thorough product knowledge and friendly techniques.
Exceeded customer expectations by locating hard to find items, and recommending alternative options.
Consistently met and exceeded set productivity service.
Provided training to new customer service representatives and mentored them during their first few months.
Conducts customer service processes, as well as client acquisition. Implements new products and offers.
Briefs clients regarding new product launches.
Promotes products in-store and through phone.
Handles product returns and clients.
Refers clients to managers and supervisors for troubleshooting, as needed.
Participates in leadership training's for Customer Service Representatives.
Answered multiple questions and queries of customers.
Makes recommendations regarding the best options for the client.

Education

London American city college-Dubai, Bachelor of Business Administration (BBA), Business Administration, 2008 ~ 2011

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