Nur Suci Dwi Astuti

Graduated from International Hotel Management School, Solo, and experienced in online customer service for more than 2 years.
Highly motivated and passionate about helping meet customer needs for company products and services, including for personal or corporate needs. Also, I would love to pursue a career in the hospitality industry.
Responsible for selling, channel optimization, and handling complaints, as well as collaborating with other teams and divisions to provide the best service for customers.

082133173857 | [email protected]

  Special Region of Yogyakarta, Indonesia   

Experience

Online Customer Service & Deal Maker  •  CV. Dekayu Indonesia

Juli 2019 - Maret 2022

  • Receive orders and in-depth discussions regarding customer needs, both via message and telephone, quickly and courteously.
  • Help customers resolve complaints calmly according to company procedures.
  • Performing channel optimization, including completing product catalogs and submitting promos to the head of marketing.
  • Work closely with other staff and divisions to ensure orders are processed properly.
  • Enter up to 100 sales orders per day into the Point of Sale System (POS System).

Cashier/Cook  •  Monkey Patata

December 2018 - June 2019

  • Cooperate with other employees to receive and process orders properly.
  • Keep the equipment and food stall area hygienic & sanitized.
  • Ensure the right product is in stock every day.

Education

2017 - 2019

International Hotel Management School, Solo

Sharia-Compliance Hotel Operations, GPA: 3.86

Skills


  • Hospitality and Customer Service
  • Microsoft Office
  • POS Systems
  • Digital Marketing

Languages


  • English — Intermediate
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