Nur Suci Dwi Astuti
Graduated from International Hotel Management School, Solo, and experienced in online customer service for more than 2 years.
Highly motivated and passionate about helping meet customer needs for company products and services, including for personal or corporate needs. Also, I would love to pursue a career in the hospitality industry.
Responsible for selling, channel optimization, and handling complaints, as well as collaborating with other teams and divisions to provide the best service for customers.
082133173857 | [email protected]
Experience
Online Customer Service & Deal Maker • CV. Dekayu Indonesia
Juli 2019 - Maret 2022
- Receive orders and in-depth discussions regarding customer needs, both via message and telephone, quickly and courteously.
- Help customers resolve complaints calmly according to company procedures.
- Performing channel optimization, including completing product catalogs and submitting promos to the head of marketing.
- Work closely with other staff and divisions to ensure orders are processed properly.
- Enter up to 100 sales orders per day into the Point of Sale System (POS System).
Cashier/Cook • Monkey Patata
December 2018 - June 2019
- Cooperate with other employees to receive and process orders properly.
- Keep the equipment and food stall area hygienic & sanitized.
- Ensure the right product is in stock every day.
Education
2017 - 2019
International Hotel Management School, Solo
Sharia-Compliance Hotel Operations, GPA: 3.86
Skills
- Hospitality and Customer Service
- Microsoft Office
- POS Systems
- Digital Marketing
Languages
- English — Intermediate
